Ops Professional MKTS (MGR) - AML Refresh Ops
Company: Disability Solutions
Location: Jacksonville
Posted on: April 28, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Line of Business Job Description:Anti Money
Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD)
is part of the Global Operations organization and is responsible
for client AML/KYC refresh globally. This employee will work within
the AML Operations organization as a manager in supporting the
Remediation & Escalation Pod within the Refresh process.Job
Description:This job is responsible for leading production teams in
Global Markets and Banking Operations. Key responsibilities include
managing daily refresh activities to ensure adherence to deadlines,
quality standards, policies, procedures, and regulatory
requirements. Job expectations include balancing caseloads, serving
as a liaison with sales, working with client outreach teams to
obtain documents, and assisting in implementing new processes to
improve the overall operating model.Responsibilities:
- Leads Global Markets banking operations team, supporting the
execution of day-to-day refresh activities while adhering to
timelines and requirements
- Conducts daily tasks and applies judgement during decision
making, ensuring all operations are carried out in an appropriate,
cost-effective manner through proper budgeting, expense management,
reporting, and forecasting
- Balances case workloads across team members based on skillset
and capacity
- Partners with sales and client outreach teams to remove
impediments and roadblocks within processes while obtaining
necessary documents requirements to satisfy refresh activities
- Assists in efforts to identify and escalate issues and concerns
within processes to ensure timely mitigation of risks
- Supports the implementation of new processes to improve the
overall operating model
- Managing a team of employees conducting client due diligence
(CDD) and enhanced due diligence (ECDD) in accordance with internal
policies, procedures and regulatory guidelines
- Ensuring review of refresh requirements for assigned
jurisdiction in line with related Client Identification Profile
(CIP)/CDD Procedures to ensure adequacy and accuracy before the
requirements are sent to the client.
- Support team members liaising with sales/ client outreach teams
to obtain and validate correct documentation to fulfill refresh
requirements
- Managing the performance and productivity of client refresh
analysts
- Ensure all jurisdictional regulatory requirements related to
KYC are adhered to
- Lead, develop, and direct the team in all aspects of the
Refresh process, career development, etc.
- Participate in remediation, internal/external AuditsManagerial
Responsibilities:This position may also have responsibilities for
managing associates. At Bank of America, all managers at this level
demonstrate the following responsibilities, in addition to those
specific to the role, listed above.
- Diversity & Inclusion Champion: Creates an inclusive team where
members are treated fairly and respectfully.
- Manager of Process & Data: Demonstrates and expects process
knowledge, data driven decisions, simplicity and continuous
improvement.
- Enterprise Advocate & Communicator: Delivers clear and concise
messages that motivate, convey the "why" and connects contributions
to business results.
- Risk Manager: Leads and encourages the identification,
escalation and resolution of potential risks.
- People Manager & Coach: Knows and develops team members through
coaching and feedback.
- Financial Steward: Manages expenses and demonstrates an owner's
mindset.
- Enterprise Talent Leader: Recruits, on-boards and develops
talent, and supports talent mobility for career growth.
- Driver of Business Outcomes: Delivers results through effective
team management, structure, and routines.Required Qualifications:
- 3+ years experience in leading teams and people management
- Two or more years of financial services experience
- Excellent verbal and written communications skills
- Documented experience performing in a process oriented
production environment that changes periodically
- Familiar with MS Office Suite (Excel/Word/Outlook/Access)
- Proven ability to: work in a team environment, organize work,
prioritize tasks and handle multiple assignments simultaneously,
successfully meet tight deadlines while ensuring data accuracy and
integrity, and work and execute with minimal supervision or remote
managementDesired Qualifications:
- College degree (Associates or higher) or comparable work
experience
- Experience leading highly productive teams in a fast-paced
environmentSkills:
- Active Listening
- Coaching
- Drives Engagement
- Retention
- Talent Development
- Business Operations Management
- Customer and Client Focus
- Process Performance Measurement
- Quality Assurance
- Risk Management
- Adaptability
- Fraud Management
- Interpret Relevant Laws, Rules, and Regulations
- Process Management
- ReportingShift:1st shift (United States of America)Hours Per
Week: 40
Keywords: Disability Solutions, Jacksonville , Ops Professional MKTS (MGR) - AML Refresh Ops, Other , Jacksonville, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...