Collections Representative (Experienced)
Company: MCI Careers
Location: Jacksonville
Posted on: June 24, 2022
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Job Description:
LOCATION:
Jacksonville, FL
JOB TYPE:
Full-Time & Part-Time
PAY TYPES:
Hourly + Bonus
SALARY:
$13.10 - $17.10 / hour
BENEFITS & PERKS:
LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical,
Dental, Vision, Life Insurance, Retirement, Advancement
Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual
Dress Code, Regular Raises
APPLICATION DETAILS:
No Resume Required, On-site Interview
POSITION OVERVIEW:
Collections RepresentativeJoin our team and grow with us! We need
account receivable specialists to respectfully recover past due
consumer accounts. As a recovery professional you will complete our
two-week professional recovery agent training, then work to resolve
open accounts with customers. You will be responsible for using
negotiation methodologies, maintaining trustful customer
relationships, and ensuring timely payments toward recovery goals.
-If you believe you have a persuasive personality and enjoy helping
people toward their financial goals, this is the career for you. We
provide a professional environment, great pay structure, and plenty
of new accounts! You provide the work ethic and professional
attitude. -This is an experienced-level position that offers on the
job paid training. - Compensation is commensurate with experience.
Prior contact center experience, experience in customer service,
tech support, sales, or back-office support is required. -
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POSITION RESPONSIBILITIES:
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? -Do you strive for
excellence and enjoy helping others? This position is responsible
for reaching out to open accounts using the latest contact center
technology and ethical recovery strategy. Improve relations with
open accounts and promote brand awareness as you become a highly
trained expert on products, technology, and business process. In
addition to being the best in the business, you will need to be
confident, fully engaged, a team player, and dedicated to bringing
a positive and enthusiastic outlook to work each day. - -
-Essential DutiesUtilize various contact technology and recovery
strategies to locate right parties.Understand the customers
situation and identify best means of payment plan.Negotiate payment
terms with empathy, tact, and professionalism.Make outbound and
receive inbound calls.Follow all required scripts, policies, and
procedures.Respond effectively to common challenges to collection
calls while discussing means of resolving open accounts.Meet
monthly goals and perform other assigned duties.Attend meetings and
training and review all new training material to stay up-to-date on
changes to program knowledge, systems, and processes.Adhere to all
attendance and work schedule requirements.
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT? -We provide all new employees with
world-class training, so all positive, driven, and confident
applicants are encouraged to apply. Ideal candidates for this
position are highly motivated, energetic, and dedicated.
-QualificationsMust be 18 years of age or olderHigh school diploma
or equivalentExcellent organizational, written, and oral
communication skillsThe ability to type swiftly and accurately (20+
words a minute)Basic knowledge of Microsoft Office Suite (Excel,
PowerPoint, Word, Outlook)Basic understanding of Windows operating
systemHighly reliable with the ability to maintain regular
attendance and punctualityThe ability to evaluate, troubleshoot,
and follow-up on customer issuesAn aptitude for conflict
resolution, problem solving and negotiationMust be customer service
oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused and self
manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customers
CONDITIONS OF EMPLOYMENT:
Must be authorized to work in their country of residence (The
United States or Canada)Must be willing to submit up to a LEVEL II
background and/or security investigation with a fingerprint. -Job
offers are contingent on background/security investigation
resultsMust be willing to submit to drug screening. - Job offers
are contingent on drug screening results.
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We believe that hard
work should pay off, so we make sure that our compensation and
total rewards are competitive. - - Standard starting compensation
is commensurate with experience. - Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year. -Employees earn paid time off as well as paid holidays
and paid training opportunities. -Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. - -In
addition to our standard group benefits offering for full-time
employees following 90-days of employment, all employees are
eligible to opt for our MEC medical plan after only 30-days of
employment. - Benefits options and plans vary slightly by location.
- - -JUST A FEW OF THE BENEFITSMedical, Dental, and Vision Coverage
OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun,
Engaging Work EnvironmentCasual Dress CodeCash and Prize
Contests
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources, kate.murph@mci.world.
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. -All aspects of employment at MCI are
based solely on a person's merit and qualifications. - MCI
maintains a work environment free from discrimination, one where
employees are treated with dignity and respect. All employees share
in the responsibility for fulfilling MCI's commitment to a diverse
and equal opportunity work environment. -MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances. - -MCI
will consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements. -MCI will not tolerate discrimination or harassment
based on any of these characteristics. - -We adhere to these
principles in all aspects of employment, including recruitment,
hiring, training, compensation, promotion, -benefits, social and
recreational programs, and -discipline. In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.
ABOUT MCI (PARENT COMPANY):
MCI helps customers take on their CX and DX challenges differently,
creating industry-leading solutions that deliver exceptional
experiences and drive optimal performance. MCI assists companies
with business process outsourcing, staff augmentation, contact
center customer services, and IT Services needs by providing
general and specialized hosting, software, staff, and services. -In
2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as
Iowa's Fastest Growing Company in the State of Iowa and was named
the 452nd Fastest Growing Privately Company in the USA, making the
coveted top 500 for the first time. MCI's subsidiaries had
previously made Inc. Magazine's List of Fastest-Growing Companies
15 times respectively. MCI has fifteen business process outsourcing
service delivery facilities in Iowa, Georgia, Florida, Texas,
Massachusetts, New Hampshire, South Dakota, New Mexico, California,
Kansas, and Nova Scotia. - -Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows, acquires, and
operates companies that have a synergistic products and services
portfolios, including but not limited to Automated Contact Center
Solutions (ACCS), customer contact management, IT Services (IT
Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
REGARDING COVID-19:
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe. -Measures include
social distancing for those working on-site, frequent deep cleaning
and disinfecting of workstations and common areas, daily
contactless temperature checks for those essential employees
working on-site, travel policies limiting travel and mandatory
quarantine, reporting and quarantine processes and policies for
those exposed, and requesting masks to be worn when on-site
employees are not at their workstation. -For more information on
MCI's response to COVID-19 please visit www.mci.world/covid-19.
DISCLAIMER:
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. - You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.The employer has the right to revise this
job description at any time. This job description is not a contract
for employment, and either you or the employer may terminate
employment at any time, for any reason.
DISCLAIMER:
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. - You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.The employer has the right to revise this
job description at any time. This job description is not a contract
for employment, and either you or the employer may terminate
employment at any time, for any reason.
Keywords: MCI Careers, Jacksonville , Collections Representative (Experienced), Accounting, Auditing , Jacksonville, Florida
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