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AVP, Senior Business Analyst - US Client Experience

Company: Citi
Location: Jacksonville
Posted on: August 5, 2022

Job Description:

US Client Experience (USCX) is a U.S based segment of the Citi Consumer Banking organization dedicated to Citi s CX strategy. USCX is tasked with helping the organization deliver best in class experiences that optimize the client journey. The Chief of Staff team supporting US Client Experience is looking for talented and innovative minds to help build the future of Consumer Banking. This team plays a vital role in managing a broad range of responsibilities and workstreams across channel, ranging from product/program management to operational risk management. Successful candidates will work alongside some of the brightest minds in the industry. This Chief of Staff team drives scalable execution of the overall CX strategy, enabling various cross functional teams to effectively develop, prioritize and deliver strategic objectives. The US Client Experience Chief of Staff Team is looking for candidates with a burning desire to support teammates and drive transformation. This unique team takes special projects from ideation to implementation, delivering both strategic and tactical solutions.About the Role:As a valued member of the US Client Experience Team, the AVP, Senior Business Analyst is responsible for supporting a wide range of business management and business administration responsibilities. Citi s mission is to serve as a trusted partner to clients by providing financial services that enable growth and economic progress. Citi s distinct global network of talented colleagues and relationships foster an environment of inclusion and collaboration that empowers people and embodies a customer-obsessed culture. The AVP, Senior Business Analyst will drive processes and manage administrative activities that enable the U.S Client Experience organization to deliver its mission, joining a family of more than 200,000 dedicated team members from around the globe. Our choice candidate will be a detail-oriented, forward- thinking team player with a passion for solving complex problems and who possesses a relentless desire to deliver an exceptional client experience. This Senior Analyst will have the opportunity to work closely with various partners on special projects across the organization and will apply analytical thinking and fundamental analysis skills, tools and methodologies to deliver organizational priorities. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning. Responsibilities may include strategy development and execution, tracking of business financials, managing employee headcount and coordination of other administrative needs. Analyst may work on ad hoc projects as requested.Responsibilities:

  • Project Management support of special projects and strategic initiatives
  • Management of day-to-day operational activities including management reporting, ad hoc analysis/requests, coordinating with subject matter experts, creating and/or distributing materials, and ensuring smooth execution of meetings/events and associated follow ups.
  • Assembly, development and structuring of presentation decks supporting special projects and executive level reporting
  • Assist in the management of our communications process including organization s newsletters, roundtables, town halls and leadership meetings
  • Assist in managing the end-to-end annual budget planning process partnering with leadership team and Finance to develop accurate forecasts for staffing, technology and other expenses.
  • Provide ongoing reporting and analytical support to track monthly performance, working with management team to understand and communicate variances and to effectively manage/mitigate risks to financial plan
  • Support monthly headcount reporting process and manage inquiry/related requests.
  • Support our human capital efforts focused on improving our organizational culture through engagement in our Voice of Employee (VOE) committee and various strategic people initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets. Drive compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
    • 5-8 years relevant experience, preferably in the financial services industry,
    • Strong analytical skills and attention to detail.
    • Financial planning/modeling, project management and analytical experience.
    • Ability to effectively synthesize and communicate complex business issues through concise presentation skills and quantitative analysis. Ability to build presentations that convey a clear story supported by data findings.
    • Highly proficient in Microsoft Excel and PowerPoint
    • Excellent written and verbal communication skills
    • Strong interpersonal skills and ability to work in a team.
    • Highly motivated and self-driven with ability to multi-task productivelyEducation:
      • Bachelor s/University degree ------------------------------------------------- Job Family Group: Technology ------------------------------------------------- Job Family:Business Analysis / Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the " EEO is the Law " poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting ----------------------------- Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Jacksonville , AVP, Senior Business Analyst - US Client Experience, Accounting, Auditing , Jacksonville, Florida

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