Customer Onboarding Senior Implementation Coordinator

Company: Wells Fargo
Location: Jacksonville
Posted on: August 7, 2022

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Customer Onboarding team is on the front lines of Global Treasury Management's transformation effort. This team is delivering on our commitment to radically reshape the customer experience related to establishing new Wholesale accounts with Wells Fargo. The Customer Onboarding Implementation Consultant will play a pivotal role in balancing the effective use of automation, effective risk management, and delivering solutions to customers that will help them run their business. If you are looking for an opportunity to work in a dynamic, fast paced environment that is helping to shape the future for the Global Treasury Management customer experience then this is the role for you. About this role:Wells Fargo is seeking a Senior Change Implementation Coordinator as part of the Treasury Management Customer Onboarding team in Commercial Banking. Learn more about the career areas and lines of business at .

In this role, you will:

• Provide feedback and present ideas for improving or implementing processes and tools with change implementation impact
• Develop communication and training plans
• Identify and monitor resolution of issues, escalating as necessary
• Identify best practices and recommend new workflows and procedures
• Perform complex administrative, transactional, and operational support tasks
• Provide maintenance support for project teams and assist in determining implementation strategy
• Provide input to project manager and project teams on appropriate implementation strategy, methods, and plans
• Provide subject matter expertise and interpretation of procedures to team
• Interact with team, peers, management, and technology on implementation of strategyRequired Qualifications:
  • 4+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:
    • Experience with Treasury Management products through Sales, Customer Service, Product, and/or Implementation.Job Expectations:
      • Position will report to one of the posted locations per Enterprise/LOB guidance We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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