GWIM Sr Team Operations Mgr - Merrill and Private Bank Billing

Company: Bank of America
Location: Jacksonville
Posted on: September 23, 2022

Job Description:

GWIM Sr Team Operations Mgr - Merrill and Private Bank BillingJacksonville, Florida;Dallas, Texas; Pennington, New JerseyJob Description:Enterprise Overview:Investments and Securities Operations (I&SO) Teams play a significant role within Merrill and Bank of America Private Bank. Our dynamic department is primarily located in Dublin, Jacksonville and Dallas and responsible for custody and servicing of client assets. Additionally, the department is responsible for collecting $15 Billion in revenue for Global Wealth & Investment Management. Our teams are relied heavily upon for participation in projects and initiatives that help promote responsible growth for the business that supports our Clients. We focus on minimizing risk while promoting a positive Client experience. Teams interface daily with 350 Investment Managers to provide operational support for Merrill and Private Bank accounts. Opportunities exist for team members to develop leadership, project relationship management and technical skills. We offer excellent career development opportunities to foster learning and talent.LOB Description:The GWIM Sr. Team Operations manager has the primary responsibility of coordinating engagement with associates, managers and senior leadership for the oversight, organization, and execution of a broad range of functions, across Enterprise channels/legal entities, and regulated by various external regulatory agencies such as the Office of the Comptroller (OCC), FINRA, and the SEC. The duties and responsibilities of this role include, but are not limited to:

• Partner with the Merrill and Private Bank Client Billing teams while leading, coordinating and executing standing routines within the Managed Products Operations, Client and Institutional Billing department
• Manage and reduce risk associated with the billing process while ensuring adherence to control metrics (SPI Controls, KRIs, SOC 1, etc.) and governance processes
• Develop expertise in operational support for invoicing, fee collection and the various programs and products supported
• Be the point of contact and coordinate engagement with internal and/or external audits
• Assist the Operational Excellence Process Owner with deliverables and tasks to ensure compliance with Global Operations directives
• Be a strategic thinker who continually engages and supports process improvement across the Merrill and Private Bank Client Billing teams
• Build strong business relationships with all relevant stakeholders including Private Bank and Investment Solutions Group product owners
• Maintain quality assurance and oversight of the teams procedures to ensure compliance with enterprise standards
• Assist with business resiliency by developing strong recovery plans to prevent any disruptions and delays in key processesRequired Skills:
  • 3-5 years of experience relating to reconciliation, billing, project management or trading in an operational setting
  • Ability to prioritize and handle multiple job related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are met
  • Capability to think analytically and apply skill set to manage processes and initiatives
  • Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives
  • Must have excellent written and verbal communication skills
  • Ability to understand and explain workflow including systematic interfaces and the input/output flows of data processes
  • Demonstrates attention to detail
  • An understanding of technology and the ability to incorporate that understanding into how they related to risk and control of processes
  • Ability to work independently while effectively managing and finding resolution to complex situations
  • Intellectually curious with a mindset focused on deep understanding of business processes supportedDesired Skills:
    • Knowledge of Various Product Types (Mutual Funds, Alternative Investments, Managed Products, Retirement Products, etc.) within an operational settingJob Band:H5Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0Job Description:Enterprise Overview:Investments and Securities Operations (I&SO) Teams play a significant role within Merrill and Bank of America Private Bank. Our dynamic department is primarily located in Dublin, Jacksonville and Dallas and responsible for custody and servicing of client assets. Additionally, the department is responsible for collecting $15 Billion in revenue for Global Wealth & Investment Management. Our teams are relied heavily upon for participation in projects and initiatives that help promote responsible growth for the business that supports our Clients. We focus on minimizing risk while promoting a positive Client experience. Teams interface daily with 350 Investment Managers to provide operational support for Merrill and Private Bank accounts. Opportunities exist for team members to develop leadership, project relationship management and technical skills. We offer excellent career development opportunities to foster learning and talent.LOB Description:The GWIM Sr. Team Operations manager has the primary responsibility of coordinating engagement with associates, managers and senior leadership for the oversight, organization, and execution of a broad range of functions, across Enterprise channels/legal entities, and regulated by various external regulatory agencies such as the Office of the Comptroller (OCC), FINRA, and the SEC. The duties and responsibilities of this role include, but are not limited to:
      • Partner with the Merrill and Private Bank Client Billing teams while leading, coordinating and executing standing routines within the Managed Products Operations, Client and Institutional Billing department
      • Manage and reduce risk associated with the billing process while ensuring adherence to control metrics (SPI Controls, KRIs, SOC 1, etc.) and governance processes
      • Develop expertise in operational support for invoicing, fee collection and the various programs and products supported
      • Be the point of contact and coordinate engagement with internal and/or external audits
      • Assist the Operational Excellence Process Owner with deliverables and tasks to ensure compliance with Global Operations directives
      • Be a strategic thinker who continually engages and supports process improvement across the Merrill and Private Bank Client Billing teams
      • Build strong business relationships with all relevant stakeholders including Private Bank and Investment Solutions Group product owners
      • Maintain quality assurance and oversight of the teams procedures to ensure compliance with enterprise standards
      • Assist with business resiliency by developing strong recovery plans to prevent any disruptions and delays in key processesRequired Skills:
        • 3-5 years of experience relating to reconciliation, billing, project management or trading in an operational setting
        • Ability to prioritize and handle multiple job related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are met
        • Capability to think analytically and apply skill set to manage processes and initiatives
        • Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives
        • Must have excellent written and verbal communication skills
        • Ability to understand and explain workflow including systematic interfaces and the input/output flows of data processes
        • Demonstrates attention to detail
        • An understanding of technology and the ability to incorporate that understanding into how they related to risk and control of processes
        • Ability to work independently while effectively managing and finding resolution to complex situations
        • Intellectually curious with a mindset focused on deep understanding of business processes supportedDesired Skills:
          • Knowledge of Various Product Types (Mutual Funds, Alternative Investments, Managed Products, Retirement Products, etc.) within an operational settingShift:1st shift (United States of America)Hours Per Week:40Learn more about this roleFull timeJR-22082720Band: H5Manages People: NoTravel: NoManager:Talent Acquisition Contact:Dawn Peterson [C]Referral Bonus:0Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Keywords: Bank of America, Jacksonville , GWIM Sr Team Operations Mgr - Merrill and Private Bank Billing, Accounting, Auditing , Jacksonville, Florida