Equipment Finance Collections Specialist IV

Company: First Citizens Bank
Location: Jacksonville
Posted on: January 26, 2023

Job Description:

Overview:This position is responsible for customer service and collection activities and processes in the Equipment Finance Division at a high level of complexity and ability. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements. Aids management with special projects such as reporting or monitoring performance. Serves as a leader for less experienced specialists on the team through knowledge in the area of work.Responsibilities:Collections - Addresses escalated collection activities. Corresponds with the customers by telephone and/or written communication.Business Expertise - Serves as an expert resource on operations, systems, sales, and policy information to both associates and clients. Maintains a strong knowledge of external regulations as well as Bank products and services.Documentation - Maintains and updates department records either physically or within a system.Business Support - Performs a variety of administrative and operational tasks that facilitate the daily workflow. Contributes to the development and delivery of business policies and procedures. Assists management with special projects or other tasks as necessary.Qualifications:Bachelor's Degree Preferred and 3+ years of collection experience in banking, leasing or mortgage industry OR High School Diploma or GED and 5+ years of experience.Have a basic understanding of the determination of current Fair Market ValueStrong computer skills including MS Word, Excel, Access, Outlook and PowerPointStrong interpersonal, written, and verbal communication skillsFunction well independently and in a team orientated environmentComfortable forming strong and lasting relationships with clients over the phonePrioritize work and quickly evaluate a situation to find the best solution for client and CIT

Keywords: First Citizens Bank, Jacksonville , Equipment Finance Collections Specialist IV, Accounting, Auditing , Jacksonville, Florida