Equipment Finance Collections Specialist IV
Company: First Citizens Bank
Location: Jacksonville
Posted on: January 26, 2023
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Job Description:
Overview:This position is responsible for customer service and
collection activities and processes in the Equipment Finance
Division at a high level of complexity and ability. Addresses
escalated or time-sensitive issues, disputes, and requests to
facilitate processes and associate workflow. Provides expertise and
guidance to align daily activities with service standards and
business goals. Identifies, recommends, and assists in implementing
process improvements. Aids management with special projects such as
reporting or monitoring performance. Serves as a leader for less
experienced specialists on the team through knowledge in the area
of work.Responsibilities:Collections - Addresses escalated
collection activities. Corresponds with the customers by telephone
and/or written communication.Business Expertise - Serves as an
expert resource on operations, systems, sales, and policy
information to both associates and clients. Maintains a strong
knowledge of external regulations as well as Bank products and
services.Documentation - Maintains and updates department records
either physically or within a system.Business Support - Performs a
variety of administrative and operational tasks that facilitate the
daily workflow. Contributes to the development and delivery of
business policies and procedures. Assists management with special
projects or other tasks as necessary.Qualifications:Bachelor's
Degree Preferred and 3+ years of collection experience in banking,
leasing or mortgage industry OR High School Diploma or GED and 5+
years of experience.Have a basic understanding of the determination
of current Fair Market ValueStrong computer skills including MS
Word, Excel, Access, Outlook and PowerPointStrong interpersonal,
written, and verbal communication skillsFunction well independently
and in a team orientated environmentComfortable forming strong and
lasting relationships with clients over the phonePrioritize work
and quickly evaluate a situation to find the best solution for
client and CIT
Keywords: First Citizens Bank, Jacksonville , Equipment Finance Collections Specialist IV, Accounting, Auditing , Jacksonville, Florida
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