Senior Director, Patient Financial Services

Company: Brooks Rehabilitation, Inc.
Location: Jacksonville
Posted on: March 19, 2023

Job Description:

Senior Director, Patient Financial Services -"Job Details" Job Identification 4195 Job Category Revenue Cycle Locations

• 3599 University Blvd., South, Jacksonville, FL, 32216, USThe Senior Director will lead and oversee the Patient Financial Services function for the organization, which includes direct oversight of the business offices for all service lines of the company. Service lines include Inpatient Physical Rehabilitation Hospitals, Home Health, Outpatient Therapy Clinics, Assisted Living Facilities, Memory Care Housing, and Skilled Nursing Facilities. This position is instrumental in maintaining and facilitating the continual enhancement of effective and efficient operations of the billing and collections functions throughout the organization. The position will provide leadership, organizational and strategic direction to drive efficient, accurate and compliant billing activities to maximize reimbursement and contracts; and develop and implement strategies, processes and technology to continuously improve and manage the billing cycle, increase productivity, decrease denials and increase cash collections. This position will report directly to the CFO and additionally work with leadership across all divisions.Responsibilities:
  • Direct, manage and implement programs to ensure efficient operations of the organization's patient financial services programs in order to generate sufficient cash flow to support the organization's strategic initiatives
  • Identify, analyze, reduce and resolve all patient financial service issues associated with: billing and insurance collections, A/R resolution, guarantor collections, charge description master, charge capture, revenue enhancement, cash applications, financial reporting, revenue cycle audits, training and development, information technology performance improvement, and patient service center
  • Leads and develops the Patient Financial Services departmental processes and ensures staff performance and development
  • Coordinate with the Controller to calculate accounts receivable reserves and the evaluation of patient accounts receivables in an accurate manner
  • Coordinate with the managed care department and assist, as necessary, to achieve the best contracts for the System in addition to assisting in negotiating with managed care companies over billing disputes and IT system issues
  • Maximize the various system applications to increase efficiency and productivity
  • Develop key performance indicators and report to leadership on a regular basis
  • Develop operating and capital budgets
  • Ensure annual cash collection targets are achieved
  • Ensure timely and quality responses to all external medical record auditsQualifications:
    • Bachelor's degree required, preferably in business, health or public administration, management or a related field; advanced degree preferred
    • Minimum 8 years progressive leadership experience required in the healthcare receivables field specifically in Inpatient rehabilitation revenue cycle, home health revenue cycle, skilled nursing facilities revenue cycle -and outpatient therapy clinics revenue cycle.
    • Comprehensive experience with payers and providers, with an ability to understand the commensurate requirements for facilitating accounts receivable resolution, cash flow, billing, revenue enhancement, patient service issues, and managed care contracting
    • Strong business and financial acumen
    • Ability to work independently, with a high degree of reliability and accuracy
    • Superior interpersonal communication and presentation skills as well as proven organizational skills
    • Ability to foster an inclusive working environment marked by personal visibility, open communication, relationship building, teamwork and empowerment
    • Ability to influence at all levels within the organization and to function as an effective change agent in a continuous quality improvement environment
    • Ability to prioritize and perform multiple tasks, exercise sound judgment, and use discretion and initiative in performing complex work
    • Demonstrated leadership approach that includes a high level of integrity, mutual respect, accountability, and collaboration Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
      • Competitive Pay
      • Vacation/Paid -Time Off
      • Retirement Plan
      • Employee Discounts
      • Clinical Education and Professional Development Programs Compensation: - Experience, education and tenure may be considered along with internal equity when job offers are extended. The Manger of Patient Financial Services is responsible for managing and controlling all phases of the outpatient business office accounts receivable operation in order to ensure the institution realizes a maximum cash flow and money position; accurate and timely billings and collections from patients and third party payers. Supervises Outpatient Business Office Team consisting of: Support Staff, Collectors, Team Leads, Payment Posters, Adjusters, Billers, etc The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor concerns and compliments to hospital leadership and staff. Acts as a liaison for patients and families in effective problem solving of patient/family concerns and complaints. Educates and orients patients and families with regard to excellence in patient experience and expectations of inpatient rehab experience. Communicates patients' complaints, problems and concerns to appropriate program team members. The Patient Service Tech is an opportunity to work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care. The Sr. Administrator, Patient Care Services (CNO), Inpatient Rehab is responsible for the practice of Nursing at Brooks Rehabilitation Hospitals by ensuring consistency in the standard of practice across the clinical IRF settings. Brooks Rehabilitation Hospital is a 170-bed hospital serving both adult and pediatric populations. Brooks Rehabilitation Hospital - Bartram (BRH-B) is a 60 bed hospital serving adults, and Brooks Halifax Center for Inpatient Rehabilitation (CIR) is a 40 bed Inpatient Rehab unit within the Halifax Hospital.

Keywords: Brooks Rehabilitation, Inc., Jacksonville , Senior Director, Patient Financial Services, Accounting, Auditing , Jacksonville, Florida