Escrow Manager - Jacksonville, FL

Company: Professional Alternatives
Location: Jacksonville
Posted on: May 4, 2025

Job Description:

Job ID#: 27666This position is 100% in-office/on-site Monday - Friday in Jacksonville, FL.JOB SUMMARY:Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.PRIMARY RESPONSIBILITIES:

• Ensure daily branch operations are conducted in accordance with operations standards.
• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing.
• Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgage.
• Ensure quality customer service. Monitor and respond to customer service management system.
• Review and respond to monthly quality and accounting audits.
• Ensure proper handling of all funds and closings.
• Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue.
• Perform as a team member in allocating and coordinating the workflow.
• Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures.
• Keep abreast of area competitors' products, services, and costs.
• Maintain and foster branch participation in division/community events and promote company values and culture.
• Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.
• Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.
• Other duties as assigned.MANAGEMENT RESPONSIBILITIES COACHING & FEEDBACK:With Direct Reports:
  • Ensure appropriate staffing to meet department needs.
  • Utilize recruiting and selection tools/processes to build organizational talent.
  • Delegate work according to employee's abilities and skills.
  • Evaluate employee performance and plan for compensation actions in accordance with that performance.
  • Provides developmental opportunities through identification of internal and external training opportunities.
  • Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors.
  • Maintain staff schedules to provide adequate coverage at all times.
  • Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
  • Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.REQUIRED EDUCATION:
    • High School Diploma or equivalent required. College degree preferred.
    • Notary Public preferred.
    • Escrow Officer license required.REQUIRED EXPERIENCE:
      • Minimum of 3-5 years Escrow Operations Experience.
      • Supervisory Minimum of 2 years at a supervisory level or above.
      • Specialize in RESPA with understanding of company's underwriting guidelines.
      • Understanding of title and settlement rules and regulations.
      • Effective communication, presentation, and organization skills.
      • Capacity to work in a multi-location team environment.
      • Ability to prioritize conflicting demands & meet department needs with available resources.
      • Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus.
      • Loyal: Shows firm and constant support to a cause.
      • Team Player: Works well as a member of a group.
      • Functional Expert: Considered a thought leader on a subject.
      • Self-Starter: Inspired to perform without outside help.
      • Goal Completion: Inspired to perform well by the completion of objectives.
      • Resolve complex problems and execute complex transactions as needed.
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Keywords: Professional Alternatives, Jacksonville , Escrow Manager - Jacksonville, FL, Accounting, Auditing , Jacksonville, Florida