Collections Coordinator

Company: Coastline Federal Credit Union
Location: Jacksonville
Posted on: May 7, 2025

Job Description:

Collections Coordinator
At Coastline, we embody the mindset of "people helping people." Every day, we strive to make meaningful connections and provide financial solutions that transform lives. If you're ready to embark on a journey where your talents are valued, and your potential is encouraged, consider joining us as a Collections Coordinator.

We foster a work environment where Excellence, Fun, Unity, and Respect come together. More than just a team, we are a family-oriented organization that values personal growth, collaboration, and a positive work-life balance. Be part of a culture that not only drives success but makes every day fulfilling and enjoyable.

Essential Duties include:
Serve as the primary point of contact between Coastline and our outsourced collections firm, ensuring clear communication and prompt resolution of collection issues.
Review delinquency reports, collection queues, and returned items to determine appropriate collection actions.
Contact members to negotiate payment arrangements and utilize various resources to locate unresponsive members.
Provide guidance and support to branch personnel on collection-related matters.
Create and send collection correspondence, including letters and notices.
Develop and enhance collection procedures and forms, ensuring alignment with industry best practices and regulatory standards.
Perform file maintenance for charged off loans, visas, or negative accounts, ensuring completeness and accuracy.

Required Skills:
Maintain accurate and complete records of all collection and recovery activity
Create and develop procedures and forms for job related duties
Provide a friendly, professional, accurate service and support to all members and staff

Education and Experience:
At least one year of collections experience or related experience in a financial institution or credit union is preferred.
High school diploma or equivalency required.

Some of our Benefits include:
Medical, Dental and Vision Insurance
Paid Time Off
Paid Holidays (13)
401k & Company Match
Life Insurance, Short-Term and Long-Term Disability Insurance
Incentive Plan
Discount savings on movie tickets, theme parks and more


The above statements describe the general nature and level of work being performed by the person(s) assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Employees can be asked to do other duties to help fulfill our mission, drive our vision and abide by our core values.

Coastline Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, creed, ancestry, citizenship, religion, color, gender, gender identity, gender expression, age, national origin, political belief, sexual orientation, genetic information, marital status, disability or any other protected characteristic or status under applicable federal, state and local laws.PI9d60b6b1028e-37820-37550513

Keywords: Coastline Federal Credit Union, Jacksonville , Collections Coordinator, Accounting, Auditing , Jacksonville, Florida