Sr Group Operations Manager

Company: Bank of America
Location: Jacksonville
Posted on: April 2, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying and implementing opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes across operations segments. Responsibilities: Oversees the forecasting and staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment Initiative Pipeline Management- Collaborate with Sales, Product, Technology, and Process Design teams to optimally manage the pipeline of initiatives to support the strategic roadmap Technology Sizing & Prioritization Management- Create and prioritize business cases to secure technology investment that enhances or expands capabilities tied to the broader growth plan Client Journey Management- Partner with Sales, Product, Technology & Process Design to deliver e2e journey/process maps based on growth plan initiatives across CVL Client Experience Management – Partner with CE team to identify themes and feedback to improve the overall client experience Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Required Qualifications: 7 years in financial services Experience creating management & executive level presentation material Experience identifying opportunities at a functional level and implementing solutions to address Experience presenting and influencing stakeholders Experience conducting data analysis/root cause analysis Experience with project management and the change management process Desired Qualifications: 2 Years of Consumer Vehicle Lending (CVL) experience Medium to Advanced Microsoft Excel Proficiency Advanced Microsoft Power Point Proficiency Advanced Microsoft Visio Proficiency Experience creating business cases and partnering with Finance and governance partners Advanced understanding of Technology sizing process Experience creating process maps Experience writing or updating procedures Skills: Customer Service Management Regulatory Compliance Risk Management Stakeholder Management Talent Development Business Operations Management Change Management Customer and Client Focus Decision Making Relationship Building Business Process Analysis Career Path Design Organizational Effectiveness Strategic Thinking Strategy Planning and Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NV - Las Vegas - 6900 Westcliff Dr - BANK OF AMERICA WEST BC (NV1149) Pay and benefits information Pay range $113,000.00 - $167,700.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Jacksonville , Sr Group Operations Manager, Accounting, Auditing , Jacksonville, Florida