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Administrative Coordinator - CarePlus- Jacksonville, FL (in-office)

Company: CarePlus Health Plans
Location: Jacksonville
Posted on: November 22, 2021

Job Description:


Are you passionate about contributing to the well-being of the Medicare population? Would you like to provide support to an active and fast-paced team of sales professionals? If so, the Sales Support Representative provides effective sales administrative support to assist the team with bringing new members onboard and retaining the customers we serve. This position performs advanced administrative, operational and customer support duties that require independent initiative and judgment. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.


In this role you will support a Manager of Sales Administration, Senior Manager of Medicare Sales, a Director and 8-10 Medicare Sales Representatives, as well as, our external agents. Decisions require good time management to prioritize requests, create and organize processes to complete administrative tasks and projects. This role requires an independent thinker who can rely upon their own judgment to meet work deadlines. This role works in collaboration with other teams and departments.

Typical duties in this Market office include:

  • Order supplies and marketing materials, keep track of inventory, stock and maintain an organized supply area with current materials
  • Assist sales reps and sales management with sales support needs
  • Engage with and assist members/visitors to the MarketPoint office
  • Maintain Guidance Center Manager database accurately
  • Handle facilities issues including equipment maintenance
  • Develop solid relationships with Humana MarketPoint associates, partners, vendors, etc.
  • Ensure adherence to corporate policies and guidelines as well as CMS guidelines
  • Perform sales reporting duties, creating and maintaining reports and information in various databases
  • Assist sales management team with completing reports, PowerPoint presentations and other projects as needed
  • Maintain office files and other records
  • Assist with promoting events/activities, maintaining RSVP lists and set-up of events in the Storefront location

    Required Qualifications

    • 1+ year in administrative, sales support or related experience
    • Experience with computers including Microsoft Word, PowerPoint, Outlook, with at least an intermediate level skillset using Excel
    • Must be self-motivated with a positive attitude and professional etiquette.
    • Must be able to lift boxes up to 40 lbs. - position requires organizing, loading and unloading products and Medicare materials used during Annual Election Period (AEP)
    • This role is part of Humana's Driver safety program and requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
    • Must reside within a daily commutable distance of the assigned Jacksonville, FL market office
    • We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
    • If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law.

      Preferred Qualifications

      • Associates or Bachelor's Degree.
      • 1-3 years of experience working in sales, marketing or a related field
      • Healthcare industry experience.
      • Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

        Additional Information

        • This position is the point of contact for all walk in traffic in the storefront office
        • Any CarePlus associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

          Scheduled Weekly Hours


Keywords: CarePlus Health Plans, Jacksonville , Administrative Coordinator - CarePlus- Jacksonville, FL (in-office), Administration, Clerical , Jacksonville, Florida

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