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Front Office Representative PRN

Company: Southeast Orthopedic Specialists
Location: Jacksonville
Posted on: January 16, 2022

Job Description:

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24/7 to provide support
  • Employee Appreciation Days
  • Employee Wellness EventsQualifications
    • High school diploma/GED or equivalent working knowledge preferred.
    • Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare setting.
    • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
    • Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
    • Bilingual (English/Spanish) strongly preferred. Previous experience in collecting money is preferred.Essential Functions
      • Promptly greets and acknowledges patients. Informs MAs and Providers of patient's arrival through CPS, using Appointment Status'
      • Instructs patients in completion of medical history and patient information forms.
      • Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
      • Explains financial requirements to the patient in response to patient questions on billing and insurance matters.
      • Evaluates patient financial status and establishes payment plans based upon authority levels.
      • Responsible for accurately completing and interpreting insurance verification and benefits.
      • Schedules follow up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral and send request to PCP via CPS.
      • Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
      • Communicates with the patients in the lobby if the physician or provider is running behind schedule.
      • Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.The Front Office Representative is responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.#SOS

Keywords: Southeast Orthopedic Specialists, Jacksonville , Front Office Representative PRN, Administration, Clerical , Jacksonville, Florida

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