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Receptionist - Elder Law Firm

Company: Berg Bryant Elder Law Group, PLLC
Location: Jacksonville
Posted on: August 6, 2022

Job Description:

Receptionist - Elder Law Firm

We are looking for a receptionist for our 11-employee, 3 attorney law office. This is a full-time, entry-level position for a person interested in a career in the legal field and helping the elderly. This is an in-office position.

The receptionist is expected to provide an excellent first impression to all callers and visitors. The position is the "hub" of the office and the receptionist filters all information to appropriate team members. Your performance allows the office to be more productive and efficient. The receptionist position in this office is not like a normal switchboard receptionist position; there is an expectation of attentiveness to verbal and written details, follow-through, and critical thinking involved in the position.

We are looking for candidates with sincere interest or experience in the legal field and/or working with the elderly. Currently, our firm has provided the first legal job for 9 of 10 employees in the office - all seeking a career in the legal field. Almost all of the team has extensive retail or other heavy customer service experience. We place a high value on the client experience.

Our office is fast-paced. Most of the week, you may be left feeling like you spent your entire day talking. As you gain skills in performing the position's requirements, you may also have time to assist others and gain valuable skills. Our team of 10 has 4 former receptionists in various positions throughout the firm. Considerations will be given to natural skills that can provide value to our team in the future. We have a proven, basic training plan for the position, but your success depends on your ability to learn and work within a team.

Successful performers will have an interest in the legal field and an interest in helping people with long-term disabilities and illnesses such as dementia. Please share any connections you have to these key points of interest.

--- First ring customer service responsibilities. You will be expected to greet clients personably after the first ring, listen, and accurately address their needs consistent with law firm policies. You should be able to correctly filter callers to the appropriate team members
--- Inbound communication management (other than emails). You will be responsible for organizing written information delivered, mailed, faxed, or transmitted to the office, and distributing it to the proper personnel according to established procedures
--- Basic meeting planning and organization. You will aid the appropriate team members in preparation for the day's appointments and assist the client with prompt arrival and preparation for the meeting
--- First impressions of the premises. You will be responsible for ensuring that all office space is visually perfect for all firm guests
--- You will ensure a client or office guest experience that leaves them feeling the need to complement our professionalism in the office. Excellent candidates will be attentive to client needs, and follow up, when appropriate to ensure client needs are met

--- Stable work history; reliable and consistent performance; demonstrated progression within any employer are preferred
--- Experience engaging with a high volume of the customer, client, or patient interactions
--- Quick learner - able to process training or information after 1-2 training interactions, and build on information previously taught
--- Interpersonal skills - ability to listen and then communicate clearly, patiently, and effectively with awareness of your audience. Ability to think and communicate well on your feet. Professional verbal skills are required
--- Written communication skills - able to express thoughts clearly in writing using proper grammar and professional style
--- Accurate organizational skills - able to receive information and accurately identify the proper location or person to distribute the information

About Company:
We are an elder law and estate planning law firm helping provide peace of mind to families and their loved ones. We have brand new, renovated office space in the Deerwood area, close to JTB.

We offer a benefits package that includes group health insurance with at least 50% employer contributions to premium, competitive PTO policy, dental, vision, short-term disability, and maximum matching allowed by law under a 401k plan that can include Roth features.

Competitive hourly base pay with bonus overtime pay, when needed to meet a client or business needsPotential bonus opportunity using clear, measurable standards based on performanceA competitive teamwork environmentAbility to be flexible to meet your needs when you meet business goals

Keywords: Berg Bryant Elder Law Group, PLLC, Jacksonville , Receptionist - Elder Law Firm, Administration, Clerical , Jacksonville, Florida

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