Bilingual (Spanish) Collector (Work from Home and In-Office Opportunity)
Company: Triad Financial Services, Inc. NMLS #1063
Location: Jacksonville
Posted on: January 26, 2023
Job Description:
Description:
Triad Financial Services has a work from home and in-office
opportunity for a Bilingual Collector in our Jacksonville, FL
offices. This position has a rotating schedule allowing for some
days and some evenings and only 1 half-day Saturday per month. The
schedule is set up to work 3 days from (8a to 5p) and 2 days from
(11a to 8p). The base pay rate begins at $19.50 per hour and there
is potential for up to $800.00 per month in bonuses.
You are responsible for the effective servicing of early to late
stage delinquent loans by utilizing collection techniques,
strategies, and the exploration of investor, state and company
foreclosure alternatives to mitigate losses. This position reports
to a Collections Supervisor and services accounts that are 30 or
more days past due. This individual will primarily interact with
delinquent customers, internal departments in the course of
delinquency management, loss mitigation and foreclosure/replevin
actions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer high volume of inbound calls from and/or generate high
volume of outbound calls to delinquent borrowers
- Resolve delinquent accounts by demanding and collecting the
full amount due, establish a solid plan with the borrower to bring
the loan current, or proceed with hardship assistance as
appropriate
- Counsel borrowers on options for meeting their payment
obligations, explain terms, and arrange repayment plans based on
the department's procedures
- Discuss financial status, review monthly income and expenses
and determine the reason for non-payment
- Document mortgage collection systems with all activities and
communications
- Send Notice of Defaults (NODs) to customers when
required
- Offer Loss Mitigation assistance when appropriate, explain
options and processes in detail
- Demonstrate accurate knowledge and strict application of
federal regulations and collection laws (FDCPA)
- Skip trace accounts when identified or submitted by the
Collections Supervisor or Collections Director. The Skip Trace task
is preformed using various free websites such as; Reverse Search,
White pages, Anywho.com etc.
- Process mortgage payments in accordance with established
guidelines
- Utilize proper protocol for borrowers, clients, state and
federal regulations, as well as best practices
- Follow up on calls and emails to customers and clients as
needed for the resolution or clarification of issues.
- Consistently meet or exceed monthly goals
- Be flexible with their time and schedule in order to meet the
needs of the business
At Triad Financial Services, we: offer a promote from within
culture, work life balance, opportunity for professional
advancement, 401K Matching, Medical, Vision, and Dental insurance,
FSA, and competitive compensation including: monthly, quarterly and
yearly bonuses based on position. 15 PTO days + 7 paid
holidays.
Apply Now to join our Team!
Requirements:
- High School diploma or equivalent
- Solid PC skills
- Analytical and problem-solving skills and attention to
detail
- Communication skills with demonstrated ability to interact in a
positive and professional manner at all times with all levels of
both internal and external audiences
- Ability to negotiate with others and demonstrate assertiveness
and empathy when necessary to obtain favorable resolutions
- Ability to understand and explain financial matters, details of
modifications /deferrals/ extensions and foreclosures,
etc.
- Knowledge of Billing and Collections procedures and Fair Debt
Collection Practices Act
- Must be goal oriented
- At least 1 year of telephone customer contact
experience
- Ability to present a professional image to customers, coworkers
and external contacts
- Excellent verbal and written skills to communicate and
negotiate with parties
- Ability to prioritize multiple tasks and work well under
deadlines
- MSP experience is a plus
PI202029039
Keywords: Triad Financial Services, Inc. NMLS #1063, Jacksonville , Bilingual (Spanish) Collector (Work from Home and In-Office Opportunity), Administration, Clerical , Jacksonville, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...