Social Media (Customer Service) Specialist
Company: Fanatics
Location: Jacksonville
Posted on: May 27, 2023
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Job Description:
Company Overview
Fanatics is building a leading global digital sports platform. The
company ignites the passions of global sports fans and maximizes
the presence and reach for hundreds of sports partners globally by
offering innovative products and services across Fanatics Commerce,
Fanatics Collectibles, and Fanatics Betting & Gaming, allowing
sports fans to Buy, Collect and Bet. Through the Fanatics platform,
sports fans can buy licensed fan gear, jerseys, lifestyle and
streetwear products, headwear, and hardgoods; collect physical and
digital trading cards, sports memorabilia, and other digital
assets; and bet as the company builds its Sportsbook and iGaming
platform. Fanatics has an established database of over 100 million
global sports fans, a global partner network with over 900 sports
properties, including major national and international professional
sports leagues, teams, players associations, athletes, celebrities,
colleges, and college conferences, and over 2,000 retail locations,
including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of
partners, suppliers, and vendors worldwide, we take responsibility
for driving toward more ethical and sustainable practices. We are
committed to building an inclusive Fanatics community, reflecting
and representing society at every level of the business, including
our employees, vendors, partners and fans. Fanatics is also
dedicated to making a positive impact in the communities where we
all live, work, and play through strategic philanthropic
initiatives.
JOB SUMMARY:
Under general supervision of the Social Media Manager, the Social
Media Specialist will monitor, filter and respond to customer posts
on Facebook, Twitter and other social channels. They will respond
publicly in strict accordance to Brand engagement rules as well as
privately when necessary and is responsible to discern when to hide
posts that violate Brand page's rules. Must have strong writing
skills and sense of urgency to stay on top of the volume to meet
SLAs (Service Level Agreement) to achieve company goals.
GENERAL DUTIES & RESPONSIBILITIES:
Tryouts are open at Fanatics! Our team is passionate, talented,
unified, and charged with creating the fan experience of tomorrow.
The ball is in your court now.
Ensure your Fanatics job offer is legitimate and don't fall victim
to fraud. Fanatics never seeks payment from job applicants.
Fanatics recruiters will only reach out to applicants from an
@fanatics.com or @fanatics.co.uk email address. For added security,
where possible, apply through our company website at
www.fanaticsinc.com/careers
Fanatics is committed to responsible planning and purchasing (RPP)
practices, working with its business partners across its global and
multi-layered supply chain, to ensure that planning, sourcing, and
purchasing decisions, along with other supporting processes, do not
impede or conflict with the fulfillment of Fanatics' fair labor
practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your
application, we collect information that identifies, reasonably
relates to or describes you ("Personal Information"). The
categories of Personal Information that we collect include your
name, government issued identification number(s), email address,
mailing address, other contact information, emergency contact
information, employment history, educational history, criminal
record, and demographic information. We collect and use those
categories of Personal Information about you for human resources
and other business management purposes, including identifying and
evaluating you as a candidate for potential or future employment or
future contract positions, recordkeeping in relation to recruiting
and hiring, conducting criminal background checks as permitted by
law, conducting analytics, and ensuring compliance with applicable
legal requirements and Company policies. For additional information
on how we collect and use personal information in connection with
your job application, review our Candidate Privacy Policy-CA
Keywords: Fanatics, Jacksonville , Social Media (Customer Service) Specialist, Advertising , Jacksonville, Florida
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