Field Service Engineer II

Company: Bio-Rad Laboratories
Location: Jacksonville
Posted on: March 18, 2023

Job Description:

Bio-Rad is looking for a Field Service Engineer with a degree in Biomedical, Electronics, or Mechanical Engineering for an opening in the Orlando,FL area.Whether a routine maintenance call or troubleshooting a problem and finding solutions, our Field Service Engineers play a leading role in supporting the onsite technical needs of Bio-Rad customers. In this highly autonomous role, you will spend the majority of your time at customer sites, with travel up to 5 days a week in your assigned territory as part of a national service team. No day or week will look the same, and your work will have a direct impact on Bio-Rad's success!The environment and culture for this role is fast-paced and you'll be constantly "on the go". It requires the ability to solve complex problems while maintaining strong relationships with our customers.Quick Summary:The person taking the Field Service Engineer role will spend the majority of their time in four key areas.They are:1.) Traveling between hospitals/labs based on assignment of service requests. 2.) Troubleshooting and resolving customer and product issues.3.) Building positive relationships with Bio-Rad customers.4.) Documenting service results in order to maintain accurate quality records.What we offer:

• 
  
• Competitive salary with overtime pay.
  
• Company stability and career growth.
  
• Health and Retirement Benefits.
  
• Paid Holidays.
  
• Company car.
  
• Full in-house training on all products supported.
  How You'll Make An Impact:
  • 
    
  • Provides customer site service on all assigned Bio-Rad laboratory instruments, including emergency service.
    
  • Maximizes system uptime through proactive preventive maintenance.
    
  • Acts as customer advocate to ensure satisfaction and repeat business.
    
  • Maintains company assets including parts inventory and leased vehicle.
    
  • Administrative duties which include service documentation consistent with FDA regulations.
    
  • Other duties include accurate expense reporting and timekeeping.
    
  • Must maintain learning plan in training database and regular product update training.
    
  • 50-70% daily local travel via a provided company vehicle; 30-50% overnight travel may be required.
    What You Bring:
    • 
      
    • Bachelor's Degree in Electronics, Biomedical or Mechanical Engineering, or related field, or military equivalent experience.
      
    • Strong electro-mechanical troubleshooting skills.
      
    • Ability to read, understand and successfully follow medium to highly complex work instructions.
      
    • Strong computer skills with fundamental knowledge of computer networking allowing interface with customer I.T. departments.
      
    • Good customer relation and communication skills, both written and oral.
      Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!Compensation: The estimated hourly range for this position is $28.80 to $39.62 at the time of posting. Actual compensation will be provided inwriting at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographiclocation, experience, knowledge, skills, abilities, and other job permitted factors.This position is eligible for a variable annual bonus, which isdependent upon achievement of your individual objectives and Company performance.Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #LI-JS1

Keywords: Bio-Rad Laboratories, Jacksonville , Field Service Engineer II, Engineering , Jacksonville, Florida