Head of Digital Engineering Operations
Company: Disability Solutions
Location: Jacksonville
Posted on: May 2, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Computer Science Travel Percentage : 15 - 25%Job DescriptionRole
and ResponsibilitiesReporting to the SVP, Digital Technology,
Banking Solutions, the VP, Head of Engineering Operations, will
play a critical role in driving innovation and growth for the
Banking Solutions business. In a leadership role in the Digital
Technology organization, you will be responsible for transforming
our talent and driving the delivery and implementation of next
generation digital products across various channels, including
mobile. With a focus on digital strategy, you will collaborate
closely with product leaders, general managers, and other
stakeholders to align on strategic goals and deliver innovative
digital experiences. In this role, the candidate will have the
opportunity to make a lasting impact on the company's digital
transformation journey, drive customer-centric innovation, and
position the organization as a leader in the competitive digital
banking landscape. Specifically, the Head of Engineering Operations
will be responsible for the following:
- Establishing, executing, and achieving the operational vision
and processes in support of a scaled engineering team that ships
products to thousands of clients.
- Leading all operational functions for Digital Technology
inclusive of risk & compliance, release management, environments
management, production support and any additional needs in support
of our business partners, technology partners, clients, and
customers.
- Owning, defining, and executing the path to production for all
Digital platforms and applications.
- Achieving operational excellence through repeatable practices
and processes that improve predictability, increase speed to market
and reduce issues.
- Partnering closely with the Banking product organization to
evolve and accelerate the execution of the product roadmap to
maximize the current suite of Digital Solutions and innovate next
generation solutions that will drive market share and delight
customers with a compelling user experience.
- Partnering closely with engineering leaders to identify and
prioritize automation opportunities, while modernizing toward a
North Star goal of automated deployments and rollbacks.
- Leading and mentoring a team of operations professionals and
engineers, fostering a culture of collaboration, innovation, and
operational and engineering excellence. This includes identifying
and attracting high-quality talent, as well as upskilling the
existing organization.
- Working with a high-performing leadership team to improve agile
practices and methodologies and enhance speed, flexibility, and
delivery efficiency. Identifying and addressing bottlenecks to
ensure timely product shipments.
- Collaborating with cross-functional teams to define and execute
the digital roadmap, prioritizing key features and enhancements
that align with the company's vision.
- Engaging with customers to lead operational and technical
discussions, gather feedback, and ensure that digital products meet
their requirements and expectations.
- Owning and managing a subset of the budget for the digital
organization, making sound financial decisions, and ensuring the
allocation of resources optimally.
- Keeping up to date with industry trends, best practices, and
emerging technologies in the digital banking space, bringing
innovative ideas and best practices to drive continuous
improvement.
- Driving and exemplifying best practices and standards, while
minimizing technology debt. Ensure the company continues to drive
process improvement and migration to modern architectures. Identify
areas for continued consolidation and help the leadership team and
company effectively prioritize competing priorities.
- Actively collaborate with the leadership team to propose
technology investments for continued innovation and value creation
in alignment with the overall vision and strategy.Professional
Qualifications
- 15+ years of Operational and Engineering experience with 7+
years leadership experience building high-performing, best in class
teams in a high-growth software product environment.
- In-depth software engineering operations experience and well
versed in SDLC practices that ship product to customers.
- Experience and responsibility for aspects of a digital
transformation, ideally within a consumer-focused organization of
similar scale and complexity.
- Strong track-record of delivering market leading consumer
facing products.
- Experience with Digital applications (web, mobile, API)
leveraging public cloud and modern architectural patterns (e.g.
cloud native, serverless, microfrontends, event-driven,
microservices), ideally in a "you build it, you run it" model.
- Proven track record of hiring, managing, mentoring, and
retaining top-performing professionals, and inspiring and leading
large teams.
- Deep understanding and commitment to software engineering
principles and processes (e.g., Lean, Agile, DevOps) and continuous
improvement through measurement.
- Deep understanding of security and compliance for managing
data, ideally in a regulated industry.
- Ability to understand a dynamic competitive landscape,
synthesize customer feedback, and build and adopt a strategy that
differentiates FIS in the market.
- Excellent communicator, highly innovative with a low ego,
capable of motivating and energizing direct reports and peers, with
a proven ability to create a highly collaborative working
environment.
- Preferred degree in Engineering, Computer Science, or similar
relevant field preferredPersonal Characteristics
- Demonstrates judgment and flexibility; thinks about issues and
develops solutions that thoughtfully take the broader context into
account - positively deals with a shifting demand for time,
priorities, and the rapid change of environments.
- Takes an ownership approach to engineering and product
outcomes.
- Exceptional leader and action-oriented self-starter who can set
strategy and drive execution with a "roll up the sleeves"
approach.
- Excellent interpersonal, communication, negotiation and
influencing skills to work effectively with all stakeholders
(internal & external), making information-based decisions.
- Penchant for excellence, both personally and professionally,
demonstrated by intellectual curiosity, track record, and
reputation; shows strong attention to detail and implementation of
best practices with an inclination for continuous improvement.
- Ability to quickly establish strong credibility with employees,
business partners and external resources.
- Embodies and delivers the firm's values and culture towards
colleagues, clients, and communities:
- Win as one team
- Lead with integrity
- Be the changeFIS is committed to providing its employees with
an exciting career opportunity and competitive compensation. The
pay range for this full-time position is $192,430.00 - $323,300.00
and reflects the minimum and maximum target for new hire salaries
for this position based on the posted role, level, and location.
Within the range, actual individual starting pay is determined
additional factors, including job-related skills, experience, and
relevant education or training. Any changes in work location will
also impact actual individual starting pay. Please consult with
your recruiter about the specific salary range for your preferred
location during the hiring process.Privacy StatementFIS is
committed to protecting the privacy and security of all personal
information that we process in order to provide services to our
clients. For specific information on how FIS protects personal
information online, please see the Online Privacy Notice.EEOC
StatementFIS is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available
here supplement document available hereFor positions located in the
US, the following conditions apply. If you are made a conditional
offer of employment, you will be required to undergo a drug test.
ADA Disclaimer: In developing this job description care was taken
to include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Jacksonville , Head of Digital Engineering Operations, Engineering , Jacksonville, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...