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Technical Writer

Company: HCL Global Systems
Location: Jacksonville
Posted on: May 19, 2019

Job Description:

Role Technical Writer Location Jacksonville, FL Duration Long Term Job Description Technical writer responsibilities include prepare instruction manuals, journal articles, and other supporting documents to communicate the information, clearly, concisely, and accurately without relying on technical or corporate jargon. The position will develop producttechnical documentation to be provided to support and development teams, onboarding and ongoing operational maintenance. Purpose of this job is to understand the need individually for each product and then createmaintainsupport such documents entirely independently without any guidance. Essential Functions Interview SMEs (Subject Matter Experts), Technical LeadArchitect, Product Owner, Business Stakeholders, Development team to learn about offered capabilities of the product and determineestablish set of technical documents that will be needed for that product and end-user documentation for associated operations. Identify common customer scenarios apply critical thinking about types of information and delivery methods end users need to be successful plan and design supporting user assistance. Gatherresearchanalyze required inputs from SMEs (Subject Matter Experts), Technical LeadArchitect, Product Owner, Business Stakeholders, software developers, and use that to design, develop and publish the identified set of technical documents by product. Coordinate technical and quality assurance reviews to ensure the quality of the deliverables. Manage distribution and review of documents during onboarding of new tenants. Enhance, maintain documents and manage distribution of documents on ongoing basis as product features get enhanced. Perform functional role of IT Systems Analyst as needed. Years of Experience 1 years related work experience or equivalent combination of transferable experience and education Experience Details Core experience in writing professional looking technical specifications documents for software configuration and integration, and associated end-user documentation operations and support manual, training material, quick-reference guide etc. Additional Preferred Qualifications 6 or more years of core experience in writing professional looking technical specifications documents for software configuration and integration, and associated end-user documentation operations and support manual, training material, quick-reference guide etc. 1 or more years work experience in IT Systems Analyst role. Must be able to present a portfolio of writing samples andor previous work experience. Health care industry experience preferred Experience doing technical analysisdocumentation work for online web based shoppingsales applications Comments Please attach separate document for Technical Writing portfoliosamples or a link to samples. This is required. 4 Years of Technical writing, Bachelor s Degree, experience translating sophistication business specifications and creating documents. This individual will support the Shared Services team setting up data platforms and documentation for Business and IT departments, governance meeting notes for leadership.

Keywords: HCL Global Systems, Jacksonville , Technical Writer, Engineering , Jacksonville, Florida

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