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Mortgage Fulfillment Operations Manager

Company: Computershare
Location: Jacksonville
Posted on: May 22, 2020

Job Description:

We have a unique opportunity for someone to contribute their talents and strengths as a Mortgage Fulfillment Operations Manager.


At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time.

Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.

Computershare is represented in all major financial markets and has over 12,000 employees worldwide.


Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we'll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.


Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.


The Operations Manager will provide operational oversight of assigned account relationships. Tasks will include managing proactive pipeline management, identification of client training needs and problem resolution support.

Primary Accountabilities

  • Manage assigned mortgage operations staff (8-12).
  • Manage performance of proactive pipeline routines.
  • Provide support for escalated problem resolution.
  • Resolve operational issues raised by client partners.
  • Work with Learning and Development to determine training needs accounts aimed at increasing production volume or improving loan quality.
  • Identify negative trends associated with key areas such as compliance or loan quality and work directly with team to provide solutions.
  • Interface with internal operations and support areas to identify root cause of issues.
  • Manage process and procedure changes or best practice communication to team.
  • Manage direct reports so as to effectively evaluate, motivate, delegate and monitor their activities.
  • Effectively communicate with internal and external management/clients/customers/vendors.
  • Establish and monitor monthly forecasting targets.
  • Perform hiring, training, and performance management process activities.
  • While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures.
  • Perform related duties as requested.



    • Effective verbal and written communication skills.
    • Ability to manage in a fast paced, high volume, customer focused environment.
    • Proven time management and problem solving skills.
    • Effective in counseling subordinates, providing input and evaluating employee performance.
    • Proficient in Microsoft Office including Outlook, Word, Excel and Visio.


      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      Education and Experience


      • Equivalent experience plus education may be considered in lieu of degree
      • Five (5) or more years mortgage operations experience - Preferred.
      • Three (3) years of supervisory or leadership experience. - Preferred.
      • Knowledge in Home Equity/2nd Mortgages, a plus.
      • Previous Mavent, CoreLogic, Interthinks, FHA, VA, DU, and LP experience preferred.
      • Proven experience working in a fast paced, high volume, customer focused environment.

        Travel Required

        It is expected that this position may include travel up to 10" of the time. This is subject to change based on many factors, including business needs

        Language Ability

        Ability to read/analyse/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence; effectively present information/respond to questions from managers/clients/customers.

        Mathematical Ability

        Ability to calculate figures and amounts such as discounts, interest, proportions and percentages. Ability to apply concepts of basic algebra and geometry.

        Work Environment

        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • The noise level in the environment is moderate

          Physical Demands

          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          • Sedentary work: Exerting up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


            • A choice medical insurance plans designed to meet your needs
            • Dental & Vision insurance
            • Life & Disability insurance
            • Flexible spending and health savings accounts
            • Employee Stock Purchase Plan
            • Paid time off - You'll accrue 3 weeks your first year!
            • Nine Holidays
            • $1,000 Employee Referral Program
            • Wellness programs
            • Matching 401(k)
            • Tuition Reimbursement
            • Banking and investments plans
            • Rewards and recognition programs
            • Employee discounts for wellness, auto & homeowners insurance, wireless service and more---

              To learn more, visit us at www.computershare.com/mycareer.

              Your career is waiting.

              Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable.

Keywords: Computershare, Jacksonville , Mortgage Fulfillment Operations Manager, Executive , Jacksonville, Florida

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