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Client Operations Manager

Company: Beeline
Location: Jacksonville
Posted on: January 13, 2021

Job Description:

Client Operations ManagerBeeline is the leading provider of Vendor Management System technologies globally, with many client organizations within the Fortune 1000 group of companies. With our creative and collaborative environment, we ensure high levels of customer service through our technology and services base to ensure fast and reliable solution management.The Company: If you love more of a less-formal work environment, flexible paid time off, a competitive compensation and benefits offering - and have a winning attitude, Beeline is for you! Beeline provides software solutions that enable companies to source and manage their extended workforce. As the world's largest independent provider of contingent workforce solutions, we have the deepest, most seasoned team of contingent workforce experts in the industry and known for the great care we take with clients and our employees alike. To learn more about Beeline, our solutions, our culture, and available positions visit: https://www.beeline.com/careers/ The Position: We're looking for a Client Operations Manager in our Jacksonville, FL location!Purpose of the Position: The Client Operations Manager's (COM) primary responsibility is to support and manage the technology for our client's day-to-day program operations, driving the operational roadmap. The COM acts as the advocate and Beeline liaison for assigned client base.Responsibilities:* Accountable for the vision and execution of the operational roadmap to promote program growth and operational efficiencies* Builds and maintain effective connections with clients and partners to ensure positive working relationships* Serves as an expert on their client's program and how they utilize the Beeline technology to support their strategic program vision* Proactively assesses, clarifies and validates client and partner needs on an ongoing basis* Works closely with Client Relationship Manager to understand and support strategic vision for the program* Collaborates with Client Services SMEs to execute the operational tasks to achieve program objectives on time and with high quality* Plan and lead regular meetings with program team to discuss present and future issues/updates* Monitor reports for any issues and convey concerns to management* Participate in client lifecycle initial stages to influence key implementation decisions* Perform client visits when necessary to promote and foster positive Beeline relationship* Communicate recommended changes for technology improvement to clientsRequirements:* Bachelor's degree or equivalent experience* Exceptional interpersonal and collaboration skills* Excellent written and oral communication skills* Strong problem resolution skills to solve problems and deliver on-target solutions* Demonstrated experience of working in fast-paced client facing environment* Proven track record of successfully working across departments and managing multiple priorities* Leadership skills to manage a team and influence internal and external stakeholders* Industry experience within MSP, staffing services provider or technology background in account management* Self-motivated with analytical ability* Understanding of project management/implementation methodologies* Three years plus experience with MSP/VMS programs (desirable)* Knowledge of Beeline or similar competitor products (desirable)Desired Competencies:* Ability and desire to drive change through high-energy, can-do attitude; comfortable working in a high-performance, entrepreneurial, open-door environment;* Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business;* Strong analytical and problem-solving skills;* Ability to work autonomously;* Attention to detail / detail oriented.This list of "Requirements and Responsibilities" are not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking.Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: Beeline, Jacksonville , Client Operations Manager, Executive , Jacksonville, Florida

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