VP, Operational Risk Management

Company: CTI Education Group
Location: Jacksonville
Posted on: February 26, 2021

Job Description:

Job Description - VP, Operational Risk Management (20492) Job Description Description A re you ready to take your career tothe next level? LoanCare, one of the topproviders in the mortgage services industry, seeks an individual with a solidwork history in the mortgage, credit or financial services industry, to joinour team as an Vice President of Operational Risk with our Risk Management department.The ideal candidate will enjoy working with internal partners to understandtheir areas' roles, be passionate about developing company-wide operation processmapping system; to identify existing and proposes new process flows and to determinekey operational risks and controls. Ifyou are ready for a career and not just your next job, now is the time to joinour team and become a part of something big. A DAY IN THE LIFE In this role, you will---

• Provide direction and leadership to the Operational RiskManagement area
• Set short, medium and long term vision for the OperationalRisk Management area, including staffing, organizational structure, productivity
• Develop Operational Risk Management program for a mortgageservicing company
• Develop and manage process mapping and re-design efforts
• Develop a process to incorporate departmental efforts withinEnterprise Risk Management structure
• Manage staff WHO YOU ARE You possess ---
  • Operational risk management experience infinancial sector
  • Mortgage experience, especially in theservicing
  • Prior experience with mortgageoriginations, Foreclosure, Bankruptcy, REO and Property Preservation .
  • Prior experience with Foreclosure,Bankruptcy, REO and Property Preservation .
  • Prior experience with loan boarding and transfers
  • Prior experience in building and managing fast pace and high efficiencyteams.
  • The ability to multitask in a fast paced environment, especiallythe ability to meet tight deadlines for our clients.
  • Excellent planning, verbal and written communication skills. WHO WE ARE About us --- LoanCare, a ServiceLink company, is aleading national provider of full service subservicing and interim subservicingto the mortgage industry and has offered its expertise and best practices inproviding servicing solutions for others since 1991. At the present time,LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasonedloan servicing team with senior managers averaging nearly 30 years ofexperience in the mortgage and financial services industry. LoanCare is an Equal Opportunityemployer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, age, disability, protectedveteran status, national origin, or any other characteristic protected byapplicable law. Essentialfunctions are the basic job duties that an employee must be able to perform,with or without reasonable accommodation DETAILED JOB DUTIES
    • Provide direction and leadership to the Operational RiskManagement area in support of the company's goals
    • Set short, medium and long term vision for the OperationalRisk Management area, including staffing, organizational structure,productivity
    • Develop and manage Operational Risk Management program for amortgage servicing company
    • Develop and manage process mapping and re-design efforts
    • Develop and manage library of company operational processes,associated risks and risk controls
    • Develop a manage process for documenting process flows,incorporating risks and controls
    • Develop and manage operational KRIs
    • Develop and manage a process for integration with company'sdatawahouse to produce operational metrics
    • Manage and/or oversee critical elements of the company'srisk management activities
    • Design a risk management process to quantify systemic,mitigated and residual risk at the process level
    • Develop a process to incorporate departmental efforts withinEnterprise Risk Management structure
    • Manage and balance workloads, monitor timeliness ofdeliveries, manage efficiency of the department and staff
    • Work closely with all operational areas to evaluate andpropose process improvements, highlight and mitigate key risks
    • Facilitate identification of various data sources and theirintegration within the Business Intelligence infrastructure
    • Work with the rest of the company on Business Intelligenceneeds and improvements
    • Manage staff Qualifications MINIMUM QUALIFICATIONS
      • 4 year degree in business, engineering or similar required
      • Minimum 15+ years of proven management experience within lending operations and risk management
      • Minimum 15+ years of proven experience operational risk management, enterprise risk management and process reengineering
      • Experience with financial sector, specifically in credit and mortgage in particular
      • Experience with mortgage or other credit products' servicing
      • Experience with mortgage originations and call center environments preferred
      • Experience with MSP, or other mortgage platforms
      • Working experience with GRC software
      • Strong quantitative and project management skills
      • Excellent verbal and written communication skills.
      • Experience with communication with executive management.
      • Ability to multi-task, organize, prioritize, research and resolve issues in a timely and effective manner.
      • Leadership skills and ability to organize and motivate others. WORK CONDITIONS Workingconditions are normal for an office environment. Ability to attend work and beproductive during normal business hours and to work early, late or weekendhours as needed for successful job performance. Over time required asnecessary. ESSENTIAL FUNCTIONS Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension - Understanding written sentences and paragraphs in work related documents English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking - Talking to others to convey information effectively. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening - Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing - Teaching others how to do something. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management - Managing one's own time and the time of others. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision - The ability to see details at close range (within a few feet of the observer). Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Recognition - The ability to identify and understand the speech of another person. Speech Clarity - The ability to speak clearly so others can understand you. PHYSICAL DEMANDS Sitting up to 85% of time Walking up to 5% of time Standing up to 5% of time Lifting up to 5% of time. Occasional stooping, kneeling, crouching and reaching. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Keywords: CTI Education Group, Jacksonville , VP, Operational Risk Management, Executive , Jacksonville, Florida