General Service Manager

Company: Lift Power, Inc.
Location: Jacksonville
Posted on: February 25, 2021

Job Description:

Maximize customer satisfaction while maintaining key metrics by managing a responsive service organization for Lift Power. Ensure effective functioning of the service department by overseeing employees and maintaining appropriate training processes and safety practices. Ensure the Lift Power culture and core values are upheld in all aspects of the department. Retain the ability to work on multiple primary duties at any given time.Primary Duties And Responsibilities* Oversee all Field Service Operations* Strategize for departmental efficiency and growth* Assist in overseeing the Savannah service operation (visit approx. (2) - 2 day trips per month)* In conjunction with the service management team, ensure that all customer needs and concerns (both external and internal) are being met* Assist in technician recruitment and interview process* Manage the service training process for technicians, apprentices, and customers* Oversee lead trainer and lead-tech trainers* Ensure completion of Crown requirements* Maintain in-house service training for technicians, apprentices, and customers* Manage Full Maintenance processes* Oversee and manage key KPIs including Work in Progress and PM Completion * Oversee safety administration to maintain company-wide safety meetings, practices, and initiatives* Promote good housekeeping including proper disposal of hazardous waste and scrap materials while meeting all EPA and OSHA requirements.* Participate in the documentation of Service Department procedures and policyRequirements* Strong verbal and written communications skills * Leadership and management ability * Organizational skills * Mid-level proficiency in Outlook and Microsoft Office programs * Problem solving and critical thinking skills Benefits* Competitive Health and Wellness Benefits* 401(k) with Company Match* Company Cell Phone* Employee Appreciation Program* Voluntary Wellness Program* Paid Training

Keywords: Lift Power, Inc., Jacksonville , General Service Manager, Executive , Jacksonville, Florida