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Program Manager - Homeless Services

Company: Mental Health Resource Center
Location: Jacksonville
Posted on: November 22, 2021

Job Description:

Position Description: Mental Health Resource Center, a comprehensive mental health center and Joint Commission accredited organization, is seeking Program Manager to join its Homeless Program in the Jacksonville Area.The Program Manager ensures quality programming and provision of population specific services to homeless persons, many with serious and persistent mental illness and/or substance abuse problems, through staff monitoring, clinical and administrative functions.Some of the responsibilities of the position include but are not limited to:Program Management:

  • Coordinates services to ensure delivery of services in accordance with program requirements
  • Ensures the delivery of direct services to individuals, accompanies case managers on home or community visits, and responds to concerns within the program.
  • Serves as intermediary between individuals served and case manager if issues arise.
  • Conducts case reviews to determine eligibility for services.
  • Assesses and monitors for risk, symptoms of trauma, and indications of abuse or neglect. Uses appropriate reporting mechanisms.
  • In absence of the Team Leaders, provides oversight, support and coordination for services.Administrative:
    • Ensures tracking of data and submits required reports.
    • Monitors and evaluates program records in achieving goals for productivity, direct service, and compliance with 65E-15 Rules, Joint Commission standards, and agency standards. Initiates corrective action plans when problems are identified.
    • Reviews chart documentation to ensure timely and appropriate treatment is provided to individuals served and ensures all documentation meets internal and external standards and guidelines.
    • Attends meetings in the community and at other agencies as requested.
    • Serves as member of Emergency Services and Homeless Coalition. Attends Coalition sponsored meetings on behalf of MHRC.
    • Inspects or ensures inspections of vehicles and building for safety and maintenance and reports problems or makes recommendations.
    • Maintains communications with Vice President-Community Support Services relative to program reporting, functioning, unusual events, and problems as well as successful achievements.Staff Monitoring:
      • Conducts program staff meetings and provides individual supervision to staff members.
      • Facilitates recruitment, hiring, orientation, retention, evaluation and employee relations in coordination with supervisor and the Human Resource Department.
      • Computes time sheets and leave requests within scheduled time periods.Position RequirementsIn order to be considered candidates must have a Master's degree in Human Services or related field with two years of experience in the social services fieldorBachelor's degree in Human Services or related field with three years of experience in the social services field.Experience working with the homeless population and/or adults with mental health issues preferred.Two years of supervisory experience required.Must demonstrate independent discretion and judgment on a daily basis as it relates to program operations, care of individuals, and managerial responsibilities. This includes but is not limited to recognizing emergencies and life threatening situations and responding appropriately.Must meet Frequent Drivers requirements, including a valid Florida driver's license, and insurance coverage equal to or exceeding 50,000/100,000/50,000 split limits.Proficiency in Microsoft Office, Outlook and use of the Internet are required.Position Details: This is a Full Time Days position: Monday through Friday.This full time position offers a comprehensive benefits package.Job Type: Full-timeBenefits:
        • Dental insurance
        • Employee assistance program
        • Flexible spending account
        • Health insurance
        • Life insurance
        • Paid time off
        • Retirement plan
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Monday to FridayEducation:
            • Bachelor's (Required)Experience:
              • social services: 2 years (Preferred)
              • supervisory: 2 years (Preferred)Willingness to travel:
                • 50% (Preferred)Work Location: One location

Keywords: Mental Health Resource Center, Jacksonville , Program Manager - Homeless Services, Executive , Jacksonville, Florida

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