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Assistant General Manager

Company: Michaels Stores
Location: Jacksonville
Posted on: January 15, 2022

Job Description:


We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit Michaels Benefits

CT and CO only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO & CT only

Under the direction of the General Manager (GM), this position is responsible for the operation of the Distribution Center (DC), providing analysis and guidance to the DC Leadership Team on all operational matters in accordance with company policies and procedures, best practices, and applicable laws.

Major Activities

Plans and coordinates DC workload to ensure daily goals and objectives are achieved accurately and efficiently. Addresses productivity and accuracy issues as necessary, collaborating with DC leaders regarding performance and/or customer service issues.
Monitors processes to ensure compliance and consistency with SOPs; leads process optimization efforts as necessary.
Collaborates with DC network leaders on productivity, accuracy, safety and/or staffing projects as assigned and/or as identified.
Participates in succession planning and mentoring of Leadership Team members for professional development.
Advocates and leads safety efforts for the DC, including attendance at SIRs and determining resulting remedial actions.
Aligns operational budget with company objectives and timelines. Aligns DC capital projects to ensure on-time and within-budget completion.
Collaborates with leadership to develop, implement, and communicate appropriate action plans to address team member engagement objectives.
Partners with the HRM regarding new hire/peak planning, hiring, training and productivity efforts. Partners with HR as appropriate to address team member issues/concerns.
Leads/completes other duties as identified or assigned, including DC Network projects.
Other duties as assigned

Minimum Special Certifications Or Technical Skills

Proficient in Microsoft Office applications and demonstrated proficiency with related technology applications, including WMS applications

Minimum Type Of Experience The Job Requires

Proven track record of managing projects, particularly working across organizational lines
In-depth understanding of Michaels' SOPs and policies and/or those of similar organizations


Models effective organizational/time management abilities to manage multiple priorities concurrently
Strong interpersonal skills and the ability to communicate persuasively in both verbal and written form
Demonstrates active listening to fully understand issues and exercises strong decision-making ability reflecting that understanding
Practices "Respectful Workplace" behaviors at all times
Able to work a flexible schedule, and recognizes the need to alter schedule, particularly in a multi-shift organization
Available for overnight travel for training, meetings, projects, etc.

Preferred Education

Bachelor's Degree in Logistics, Business or equivalent preferred
Advanced degree is a plus

Preferred Special Certifications Or Technical Skills

Additional related training and/or certification is a plus

Preferred Type Of Experience The Job Requires

5 years' Operations Management experience in DC/manufacturing environment preferred, demonstrating a track record of leadership to drive operational success

Physical Requirements

Regular sitting when working in an office environment
Regular standing/walking, both in the office area and within the warehouse
Infrequent bending, stooping, kneeling and twisting
Infrequent light lifting/carrying of items of varying weight
Repetitive motion and movement of the wrists, hands and/or fingers

Work Environment

This position is based in a climate-controlled office setting but will have regular exposure to the warehouse, which features extreme temperatures dependent on external climate and proximity to dock doors/exits
Exposure to moderate noise level from DC conveyor/sortation system and powered industrial equipment when in the warehouse

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

Keywords: Michaels Stores, Jacksonville , Assistant General Manager, Executive , Jacksonville, Florida

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