Director Warranty Claims Administration
Posted on: January 16, 2022
Fortegra Corporation, an insurance services company, provides
insurance-related products and distribution and administration
services in the United States. The company was formerly known as
Life of the South Corporation and changed its name to Fortegra
Corporation in 2008. Fortegra Corporation was incorporated in 1981
and is based in Jacksonville, Florida.
The Director of Warranty Claims Administration will manage, plan,
organize, lead, control, and coordinate the provision of services
in the area(s) of Automotive & Recreational Vehicle and Service
Warranty Claims and Services. Claims adjudication, claims systems
and/or support services, i.e. Litigation, Underwriting and Sales
Support. This role is vital to the support and service promised by
Fortegra to its dealers and customers by professionally
administering our contractual obligations set forth by the consumer
service agreement and the four corners of the dealer agreement.
Supporting the customer by practicing the corporate customer
service objectives and by providing required as well as value-added
services. This role will manage the day to day operations of
Claims, Claim Payments, denials and relationship management with
Manages, oversees, supervises, analyzes and coordinates associates
and functions of the department to set quality and quantity
standards and scheduled processing time periods.
Defines the mapping of services to users to establish the structure
of service level agreements for the organization; ensures that a
catalogue of all available services is created and maintained.
Determines service level requirements for each area subject to an
Monitors service levels achieved, ensures records are maintained
and analyzed, initiates actions, and issues reports on achievement
to users, providers, and management.
Reviews all service level agreements to ensure continued meeting of
targets in a cost-effective manner and to balance overall user
requirements with current and planned services.
Reviews all services to ensure cost effective performance and keeps
abreast of the industry to ensure our services meet or exceed the
Develops business plans based on corporate goals based on area(s)
Interacts regularly with all levels of corporate management to
develop solutions to corporate level business needs.
Evaluate associates and complete performance evaluations with
recommendation for salary adjustment or disciplinary action or
performance improvement plan.
Interview and evaluate applicants for employment.
Demonstrate the following attributes: Idea Generator, Thought
Leader, and Problem Solver.
AOP monitoring and development.
Develop and secures approval of a coordinated budget for area(s) of
responsibility and guides managerial personnel in the development
of their budgets as necessary. Administers or delegates the
administration of budgets, approving expenditures, reviewing
reports, variances, etc.
Develops, approves, and (when necessary) secures approval of
policies designed to ensure the attainment of agreed upon goals in
accordance with approved plans for area(s) of responsibility.
Ensures the development of procedures necessary to implement
policy. Provides the overall direction necessary to ensure the
delivery of efficient and effective area services.
Hires managerial staff and (as necessary) assists them in planning
staffing patterns for their area(s) of responsibility. Develops,
evaluates, and (when necessary) disciplines and discharges
associates. Ensures the development of function-specific
orientation and training programs for area associates. Establishes
standards for effective job performance and evaluates staff
according to such standards. Delegates these responsibilities to
managerial personnel as appropriate.
Responsible for the development and maintenance of an effective
organization for area(s) of responsibility, including: a) efficient
work flow patterns; b) established performance standards; c)
effective delineation of duties and responsibilities; d) suitable
staffing levels; e) appropriate management and supervision; and f)
systems for timely communication of pertinent information.
Responsible for the provision of services in the area(s) of
Responsible for the development, implementation, documentation, and
monitoring of an ongoing quality assurance program for area(s) of
responsibility. Ensures compliance with regulatory agency
guidelines and standards.
Establish claim procedures and system requirements to support
current and future products to ensure accurate adjudication and
administration of claims.
Review problem claims that exceed authority limits of direct
reports and take necessary action.
Prepares required management reports on a monthly, quarterly and
annual basis for area(s) of responsibility.
Supports business objectives through regular interaction with
Executives and/or account installations.
Participates on committees and in programs for disaster recovery.
Ensures the development of specific plans for inclusion in these
Serves as liaison with other organizational components; establishes
and maintains the working rapport necessary to develop cooperation
and effectively integrate area services into the company's overall
business fulfilment system.
Receives and investigates complaints concerning his or her area(s)
of responsibility and its personnel; determines veracity of such
and (as necessary) takes corrective or disciplinary action and/or
prepares reply. Manage for all established key metrics and SLA's
and develops an action plan when are at risk.
Remains abreast of developments in the field(s) of (whatever the
functional specialty or specialties may be) by pursuing a program
of self-development, participating in professional organizations,
interacting with peers, reviewing pertinent literature, and so
forth. Incorporates advancements when practicable and cost
Directs the preparation of records as well as recurring and special
reports and analyses for area(s) of responsibility ensuring that
they are complete, accurate and prepared on time. Reviews and
interprets these in order to ascertain the extent to which goals
are being attained.
Bachelor's degree in related field or equivalent work
10+ years professional and advance experience in Claims
Administration and/or Service Contract industry
Previous managerial experience in a Manager or Director level
Advanced knowledge in Service Contracts
Demonstrated ability to solve problems
Ideal leader - formulates multiple new ideas and implements
Proven ability to exceed performance expectations and create value
for consumers, customer
Idea leader - formulates multiple new ideas and implements
Proven ability to exceed performance expectations and create value
for consumers, customers and Fortegra
Full benefit package including medical, dental, life, company paid
short/long term disability, 401(k), tuition assistance and
Find us on Facebook at facebook.com/Fortegra
All your information will be kept confidential according to EEO
Keywords: Fortegra, Jacksonville , Director Warranty Claims Administration, Executive , Jacksonville, Florida
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