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Workforce Planning Manager

Company: City Facilities Management (FL) LLC
Location: Jacksonville
Posted on: May 15, 2022

Job Description:

Why should you work for City?

Because City is a global leader in facilities management for starters. Also, because we have a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting.

We don't just hire anyone at City; we're looking for loyal team members with personal grit, a deep sense of responsibility, a thirst for constant learning and growth with a willingness to always lend a helping hand.

When you join City, you're committing to making a difference. We make a commitment to you too - helping you embark on a career with purpose!JOB PURPOSEDevelop, analyze and model operational, economic, management and labor market data, working with business leaders to coordinate the output/guidance. Proactively recommend solutions to enable the company to make informed decisions on critical strategic issues. Perform technically based activities, reporting, developing and managing forecasts, providing advice and/or direction in primary areas of expertise, utilizing analytical ability to solve problems and make recommendations, leveraging relationships by interfacing with and influencing key stakeholders.RESPONSIBILITIES

  • Be a key thought partner with City leadership to analyze workforce planning and operational strategy.
  • Analyze and monitor customer experience and performance to ensure we are meeting KPIs and performance targets.
  • Drive operational efficiency with creative data driven solutions and initiatives.
  • Work with the business leaders to project the organizational implications of their strategic choices, ensuring that the future workforce of the organization meets the expectations of workforce optimization.
  • Build methodologies, processes & models which allow City to align strategic planning with headcount and talent planning and identify talent risk before it impacts business objectives.
  • Support analytical requests to understand workforce composition and future workforce requirements.
  • Work on a variety of analytical projects, including staffing adequacy, role prioritization, forecasting accuracy, and hiring analysis.
  • Understand how the future organizational plan will impact staffing and challenge business units on how it is reflected in their staffing assessment.
  • Assist in interpreting the data and helping management understand the implications of changes/nuances in the data and predicting expected outcomes.
  • Provide ad-hoc reporting and analysis as needed; develop and communicate data driven recommendations to leadership in a clear and comprehensive manner.
  • Conduct gap analysis on workforce to optimize coverage/efficiency, supply and demand inconsistencies and work with business leaders on organizational action-planning to address gaps.
  • Business Analysis:
  • Use deep understanding of objectives, issues and root causes and provide insightful, fact-based data analysis to help solve complex problems.
  • Create resource models & update the financial models to calculate the cost of resources.
  • Utilize data infrastructure by extracting, aggregating, and dissecting labor data (hours worked, windshield time, PPM hours, call volume), and performance metrics; highlight finding for management review.Business Partnering:
    • Partner with key stakeholders and business partners to align on business priorities and drive effective solutions/execution.
    • Constructively communicate compelling arguments based on facts and data and obtains necessary buy-in to deliver on business objectives.Strategic Planning and Initiatives:
      • Support finance leadership in assisting management to develop strategies and initiatives to drive growth and margin improvements.
      • Assist in the development of business cases and recommendations on financial strategies focused on business growth/market presence and margin improvement.QUALIFICATIONS & EXPERIENCEMinimum Qualifications
        • 5+ years of experience in workforce planning, resource management, people analytics
        • Bachelor's degree in Business or related field
        • Knowledge of data management, specifically with validating and auditing data and reports from multiple systems
        • Skilled in building dashboards and reporting using SQL, Google Sheets, Tableau, etc.
        • Experience with predictive analytics and modeling technology
        • Clear and concise written and verbal communication skills
        • Proficient in Microsoft Office with an emphasis on advanced MS Excel skills
        • Self-motivated and detail-oriented
        • High level of analytic capability; driving data driven decisioning through both reading and interpreting data as well as analyzing and building reports
        • Experience working across multiple states in North America and ability to understand how state-based legislation and geographical / cultural differences influence resource planning
        • Able to leverage interpersonal skills to establish effective relationships with a broad variety of stakeholders and partners
        • Operate with a sense of urgency and prioritize work on an autonomous basisIs growth important to you?

          Great! Us too! Not only has our company grown, but our team members are growing professionally and personally. Founded in 1985 in Glasgow, Scotland, we are the largest privately held facilities management company in the world. We expanded to the US in 2016 and already covering over 2,700 grocery and convenience stores across 23 states with over 1,700 team members.

          Whether through our best in class City training center in Jacksonville, Florida, over 1,200 e-learning classes, Leadership Development Program, Level Up Program for technicians or assistance gaining trade licenses - City cares passionately about the people we hire and ensures that growth is always on the horizon.

          Wondering if your values align with ours? If you put customers first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!
          So, if you're ready to get started, we're ready for you.

          The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Keywords: City Facilities Management (FL) LLC, Jacksonville , Workforce Planning Manager, Executive , Jacksonville, Florida

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