Operations Manager (Exclusive Resorts)
Company: Sea Island
Location: Hortense
Posted on: May 15, 2022
|
|
Job Description:
Minimum Requirements:--- Bachelor's degree from a four-year
accredited college or university; and five (5) plus years related
experience and/or training; or equivalent combination of education
and experience. --- Must be willing to work varied hours including
nights, weekends, holidays and split shifts according to ER needs.
--- Must posses strong leadership and interpersonal skills and be
able to maintain excellent professional presentation and grooming
at all times. --- Excellent computer skills.--- Valid Georgia
Drivers License.Tasks/Responsibilities:--- Oversees and manages
concierge staff; ensuring service standards are met and/or
exceeded.--- Performs concierge duties when needed; knowledge and
ability to perform duties without reluctance or indecision.---
Responds to elevated communications from members and the corporate
office within 24 hours of delivery, when the Concierge is not
available. Additionally, Residence Managers have sole
responsibility for all VIP members.--- Responds to elevated
in-house member requests within two hours.--- Provides service to
members related to their use of the destination and enjoyment of
surrounding attractions while maintaining a professional appearance
and courteous demeanor.--- Oversees special and unique requests
from members while in destination. Makes determination of outcome
of the request. --- Audits Concierge house bills, ensuring
compliance according to Standard Operating Procedures.---
Responsible for reimbursements, petty cash, and corporate P-card
monthly reconciliation.--- Oversees member grocery requests,
ensuring compliance with Standard Operating Procedures.--- Remains
accessible for member needs at all times during the member's stay
in the destination.--- Works closely with Cloister Housekeeping and
Engineering staff to insure standards are maintained.--- Residence
Manager works with Cloister Director of Room Operations and
Department Heads to ensure Exclusive Resorts levels of service are
integrated with the hotels' procedures in accordance with service
agreements. --- Evaluates and fixes any concerns with members,
concierge, housekeeping and property maintenance in the destination
while reporting them to the Resort Manager.--- Provides event
management and coordination for member requested special events or
corporate special events (arrangement of private parties etc).---
Maintains the consumables closet and ensures all supplies are up to
quantity standards. Provides corporate office with a monthly
inventory of consumables.--- Works in conjunction with ER Corporate
Office on implementation of new ER procedures; responsible for
training on site staff on any new ER procedures.--- Maintains
accurate inventory of all Operating Supplies & Equipment within the
destination and provide accurate information to Real Estate
Managers for replenishment.--- Requests maintenance blocks and
ensure they are coded appropriately.--- Facilitates a weekly
destination calls with staff, ER corporate office, and Cloister
Teams followed with a weekly call report.--- Willing and timely
execution of other duties as delegated by leadership.Physical
Requirements:--- Ability to sit, stand and walk for prolonged
periods.--- Ability to lift, carry, push and pull up to 30 lbs
throughout shift. --- Ability to work in an outdoor environment
when necessary; in heat, cold and inclement weather. --- Ability to
read, write and communicate effectively in English, both written
and verbal.
Keywords: Sea Island, Jacksonville , Operations Manager (Exclusive Resorts), Executive , Hortense, Florida
Click
here to apply!
|