US Consumer Digital Operational Risk Quality Manager

Company: Citi
Location: Orange Park
Posted on: May 15, 2022

Job Description:

The US Consumer Digital Governance and Controls Quality Assurance Manager analyzes the quality and effectiveness of controls within the USCD organization and drives improvements in control design and execution. Highly developed communication and diplomacy skills are required in order to guide, influence and gain consensus from stakeholders across US Personal Banking & Wealth Management.Responsibilities:

• Develops schedules based on audit/review calendars and inputs from reviewers, driving on-time execution of deliverables
• Performs project and program management functions including schedule coordination, stakeholder communications, project risk management, dependencies and stakeholder needs for control quality initiatives and operational risk related process improvements
• Performs business analysis and designs quality checks for individual controls to evaluate execution against procedures
• Evaluates controls across the USCD organization to determine quality of execution and to identify opportunities to improve the effectiveness of risk management activities
• Collaborates with process owners, operational risk officers and issue managers to open issues, develop corrective action plans and provide tactical support for resolution of issues
• Develops and executes review test plans with input from Exam Management, Control Design, and other stakeholder teams to assess both control design and operating effectiveness prior to scheduled audits and reviews to understand the operational risk landscape and support audit execution
• Communicates results of test execution to stakeholders to advise on areas of opportunity and potential solutionsQualifications:
  • 6-10 years relevant work experience in operational risk, quality, testing, digital/technology risk and/or process-oriented roles
  • Outstanding communication and influencing skills through all levels of the organization.
  • Highly Adaptable - Remains calm and optimistic under pressure and/or ambiguous environment and adapts well to unexpected situations. Solicits and embraces feedback from others to make changes to improve impact and effectiveness.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Excellent problem-solving skills
  • Ability to see the big picture with high attention to critical details
  • Demonstrated ability to develop and implement strategy and process improvement initiatives
  • Strong communication, presentation, and influence skills, with ability to create a strong network of relationships among peers, internal partners, external constituencies, decision-makers, and stakeholders
  • Solid process background with a continuous improvement mindset, identifying solutions to mitigate risk while maintaining lean, nimble processes
  • Strong project management skills
  • Curious and Courageous - Raises issues and challenges traditional approaches; demonstrates an appetite to learn new things; takes initiative and is not afraid to go against popular opinion
  • Determined - Achievement-oriented; seeks and accepts new challenges outside comfort zones and sets a high bar; demonstrates a strong bias for actionEducation:
    • Bachelor's/University degree or equivalent experience, potentially Masters degree-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Business Risk & Controls------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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