US Consumer Digital Operational Risk Quality Manager
Company: Citi
Location: Callahan
Posted on: May 15, 2022
Job Description:
The US Consumer Digital Governance and Controls Quality
Assurance Manager analyzes the quality and effectiveness of
controls within the USCD organization and drives improvements in
control design and execution. Highly developed communication and
diplomacy skills are required in order to guide, influence and gain
consensus from stakeholders across US Personal Banking & Wealth
Management.Responsibilities:
- Develops schedules based on audit/review calendars and inputs
from reviewers, driving on-time execution of deliverables
- Performs project and program management functions including
schedule coordination, stakeholder communications, project risk
management, dependencies and stakeholder needs for control quality
initiatives and operational risk related process improvements
- Performs business analysis and designs quality checks for
individual controls to evaluate execution against procedures
- Evaluates controls across the USCD organization to determine
quality of execution and to identify opportunities to improve the
effectiveness of risk management activities
- Collaborates with process owners, operational risk officers and
issue managers to open issues, develop corrective action plans and
provide tactical support for resolution of issues
- Develops and executes review test plans with input from Exam
Management, Control Design, and other stakeholder teams to assess
both control design and operating effectiveness prior to scheduled
audits and reviews to understand the operational risk landscape and
support audit execution
- Communicates results of test execution to stakeholders to
advise on areas of opportunity and potential
solutionsQualifications:
- 6-10 years relevant work experience in operational risk,
quality, testing, digital/technology risk and/or process-oriented
roles
- Outstanding communication and influencing skills through all
levels of the organization.
- Highly Adaptable - Remains calm and optimistic under pressure
and/or ambiguous environment and adapts well to unexpected
situations. Solicits and embraces feedback from others to make
changes to improve impact and effectiveness.
- Consistently demonstrates clear and concise written and verbal
communication skills
- Excellent problem-solving skills
- Ability to see the big picture with high attention to critical
details
- Demonstrated ability to develop and implement strategy and
process improvement initiatives
- Strong communication, presentation, and influence skills, with
ability to create a strong network of relationships among peers,
internal partners, external constituencies, decision-makers, and
stakeholders
- Solid process background with a continuous improvement mindset,
identifying solutions to mitigate risk while maintaining lean,
nimble processes
- Strong project management skills
- Curious and Courageous - Raises issues and challenges
traditional approaches; demonstrates an appetite to learn new
things; takes initiative and is not afraid to go against popular
opinion
- Determined - Achievement-oriented; seeks and accepts new
challenges outside comfort zones and sets a high bar; demonstrates
a strong bias for actionEducation:
- Bachelor's/University degree or equivalent experience,
potentially Masters
degree-------------------------------------------------Job Family
Group: Risk
Management-------------------------------------------------Job
Family:Business Risk &
Controls------------------------------------------------------Time
Type:Full
time------------------------------------------------------Citi is
an equal opportunity and affirmative action employer.Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review .View the
"" poster. View the .View the .View the
-----------------------------Effective November 1, 2021, Citi
requires that all successful applicants for positions located in
the United States or Puerto Rico be fully vaccinated against
COVID-19 as a condition of employment and provide proof of such
vaccination prior to commencement of employment.
Keywords: Citi, Jacksonville , US Consumer Digital Operational Risk Quality Manager, Executive , Callahan, Florida
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