Global Governance Issue Management Risk Manager, Operational Risk Manager SVP/C14

Company: Citi
Location: Jacksonville
Posted on: May 15, 2022

Job Description:

This Risk Manager role will be part of the Consumer Business Operational Risk & Control Organization reporting to the CBORC Global Operations & Fraud Prevention Issue Management and Audit Oversight Leader. The Risk Manager must have knowledge of Citi Operations, as well as adjacent support areas. This role is responsible for establishing, executing and enhancing Issue Management disciplines for Global Operations & Fraud Prevention. This role leads a team that is responsible for key risk governance routines aligned to Issue Management, audit oversight, Key Operational Risk reporting, as well as other core risk identification and mitigation routines. Fosters effective relationships across all three lines of defense.Responsibilities include, but may not be limited to:

• Lead and maintain Issue Management Governance Oversight for NA and Fraud as a part of Global Operations & Fraud Prevention CBORC that will encompass consistent issue management standards.
• Ensure transparent and thorough issue reporting to identify, mitigate, monitor and measure risk in all categories.
• Facilitate and ensure all Issue Management Standards are established and followed for open NA and Fraud issues.
• Implement and oversee quality assessment process for issue documentation to ensure issues are in compliance with current issue procedures.
• Partner with NA and Fraud Operations Teams on implementation of new standards and best practices to ensure highest level of quality of issue documentation and execution supporting successful and timely closure of issues.
• Oversee Issue Escalations and Regulatory Issues in partnership with Operations leadership.
• Maintain Issue Governance Procedures Document that can be shared with Regulators, Internal Audit, and internal stakeholders.
• Engage with Internal Audit, Compliance, and Regulators on new issue identification and successful closure of issues.
• Review and prepare draft presentation decks and assist in the preparation and facilitation of Issue meeting agendas and minutes.
• Assist in responding to requests for information and documents from the company's internal and external auditors, regulators, and other stakeholders.
• Collaborate across businesses and functions to improve the identification, quantification, measurement, management, reporting and controls in governance, risk management and internal control environments.
• Institute measures for strong control environment for business/product group.The individual in this role must also:
  • Communicate clearly to all stakeholders (including Senior Management) on a timely basis.
  • Be knowledgeable about risk systems infrastructure including key processes, coverage and data flows in order to effectively identify risk. - -
  • Use excellent communication, leadership, and strong management skills to influence a wide range of internal stakeholders including respective global, product, function, or regional executive management partners and external stakeholders including regulators and external auditors.
  • Make decisions in a timely manner, balancing a need for action with a need for analysis.
    • Identify issues and probe beyond symptoms to determine the underlying causes of problems.
    • Develop goals and execute strategies within a department.
    • Function as a lead contributor with significant knowledge of area of specialization and significant exposure to broad departmental activities.Qualifications: -
      • 10-15 years of experience in governance and areas of operational risk
      • Experience working with Operational Risk Management policy
      • Process and procedures, including document control
      • Strong Risk and Issue Management background
      • Exemplary written and oral communication skills which can be leveraged to consistently succeed
      • Bachelor's Degree or equivalent work experience
      • Excellent influencing, facilitation, and partnering skills
      • Experience and ease in interfacing with Senior Management
      • Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task
      • Technical proficiencies in MS Word, Excel, and PowerPoint-------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Jacksonville , Global Governance Issue Management Risk Manager, Operational Risk Manager SVP/C14, Executive , Jacksonville, Florida