Pontoon - Sr Director, Account Portfolio
Company: Adecco
Location: Jacksonville
Posted on: June 25, 2022
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Job Description:
About the role The Senior Director Account Portfolio manages a
portfolio of Managed Service Programs (MSP) accounts and RXO
accounts to maximize revenue, profitability, client satisfaction ,
supplier satisfaction and program compliance. Key responsibilities
include developing and implementing strategies,
analyzing/interpreting results and determining actions required to
maintain, develop, and grow relationships with qualified MSP and
RXO customers. The Senior Director provides direction regarding
complex business issues, institutes and shares best practices in
alignment with program management design, develops and drive
strategic account roadmaps, and meets or exceeds the annual program
performance and expansion targets What you'll be doing Develops and
implements business plans and strategies to retain, develop and
enhance invaluable client relationships within the organization.
Leads the client relationship team to expand existing client
relationships, improves client satisfaction, strengthens client
commitment, ensures client retention and contract/SOW compliance
and increases account revenue and/or expansion of account.
Maintains full P&L responsibility for all accounts in assigned
portfolio Supports initiative assessment and opportunities as well
as sales efforts to ensure design meets Program Management model,
program strategy, financial targets, best practices, etc. Adopts
and leverages shared services operations to ensure efficiency and
profitability for any and all functions that can be adopted for
account maintenance. Manages successful transitions between
departments to ensure high quality while reducing cost of sales.
Oversees P&L and financial management. Analyzes financial
results and reports on achievement against financial goals and
fluctuations that may impact future results. Oversees performance
management by defining key performance indicators to track
performance and compliance with service level agreement and goals.
Creates and manages key matrix at all levels to ensure regular
communication with all key stakeholders and senior management, both
internally and externally. Creates pipeline of internal and
external recruits to fulfill client resource demand that is aligned
with sales forecast. Ensures strategy is in place to fill future
client demand and develop talent. Manages resource capacity at
accounts to ensure program delivery and performance are aligned
against financial targets and staff retention. Develops and
mentor's high performers while supporting overall talent
development. Provides coaching, education and leadership on each of
the projects under the portfolio. Finalizes team organization
structure, goals and targets for upcoming fiscal year and develops
and utilizes account planning approach. Conducts stakeholder
mapping efforts to manage appropriate relationships internally and
externally. Participates in special projects and performs other
duties as assigned. About you Bachelor Degree or equivalent. Ten
plus (10+) years of Relationship Management/Business Development
experience, including a minimum of five (5) years managerial
experience. Proven success selling/enhancing and managing
relationships. KNOWLEDGE, SKILLS & ABILITIES:
Keywords: Adecco, Jacksonville , Pontoon - Sr Director, Account Portfolio, Executive , Jacksonville, Florida
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