Director of Proposals and Communication

Company: CSI Companies
Location: Jacksonville
Posted on: June 25, 2022

Job Description:

Director of Proposals and CommunicationsCSI Companies is actively seeking a Director of Proposal and Client Communications to join our growing Healthcare IT division. The Director of Proposal and Client Communications will bring a strong skillset for proposal development, writing and content creation, process improvement, and go-to-market strategies to provide strategic insights and best practices for creating winning solutions and client proposals. The successful candidate will have a sharp eye for detail and design, be comfortable collaborating with myriad internal subject matter experts and teams, offer creative ideas for improving existing proposal and presentation content, and support the division in sales and documentation initiatives. The role will primarily be responsible for managing the full lifecycle of the Request for Proposal process but will contribute to and be involved in all division-wide and client communication needs. The ideal candidate must be extremely organized, juggle multiple priorities, manage tight timelines, be excited by new challenges, have strong interpersonal skills and impeccable communication skills, and be a team player.Responsibilities: --- Composes responses to simple, standard, and highly complex Requests for Proposals/Requests for Information (RFPs/RFIs) issued by prospects and clients identified as viable sales or expansion opportunities. --- Manages the end-to-end request for proposal (RFP) process (writing, editing, proofreading, formatting, printing, and binding) for prospective clients including Proposals, Bids, Quotations, Technical Questionnaires, and other documents as requested. --- Organizes RFP content contributors and collaborates with the appropriate subject matter experts. Partners with internal functional collaborators, such as Professional Services, Legal, Sales, Finance, Delivery, and various other teams to produce proposals while providing competitive positioning strategy to produce a winning proposal. --- Work closely with Sales teams to evaluate prospective customer needs and develop pre-sales implementation proposals, sales slicks, capability statements, and other documentation. --- Develops and maintains an expert knowledge of CSI's suite of products, features, and benefits and develops a deep understanding of market and industry trends as well as buyer needs. --- Remains current and well-versed in the competitive landscape to ensure that positioning strategies are relevant and competitive. Leverages this knowledge to enhance responses. --- Generates and distributes monthly or as-needed reports to management on key performance indicators (KPIs) and provides a narrative and/or insights on trends. --- Delegates and assigns ownership of other projects among the team and ensures work is submitted within set deadlines. --- Sees that all submissions are timely, brand-consistent, and accurate. --- Maintains documentation for all proposal-related functions including, but not limited to the RFP knowledge database, standard operating procedure documentation, proposal templates, and other supporting documentation. --- Acts as an approver for content proofreading and edits for RFP response repository. Proactively and continuously improves proposal responses and aligns proposal messaging with corporate goals. --- Support the creation and negotiation of Statements of Work to deliver services and solutions. --- Collaborate with CSI and customer senior leadership to ensure expectations and processes are aligned to ensure project success. --- Monitor and drive adherence to best practices (both internally and externally) and contribute to ongoing refinement of these practices. Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve CSI's offerings. --- Perform all job functions consistent with CSI's policies and procedures.Qualifications --- Undergraduate degree in Marketing, Communications, English, Journalism, or related experience --- 5+ years of experience in creating technical documentation, RFP writing, content development, or technical writing function --- Staffing industry experience preferred --- Healthcare IT knowledge preferred --- Excellent analytical and problem-solving skills. Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents. --- Passionate about producing high-quality, visually appealing, compelling work. --- Proficiency in negotiating and managing conflict. --- Proven ability to interact successfully with individuals at all levels of the organization, including "C Suite" executives both within CSI and at the customer. --- Ability to influence others in a matrixed environment. --- Flexible in adapting to changing priorities. --- Self-motivated, proactive, well organized, and able to work well under pressure in a fast-paced, results-oriented environment. --- Ability to challenge status-quo to continuously improve processes and offerings. --- Ability to evaluate and negotiate Statements of Work. --- Advanced skills with Microsoft Office applications such as Word, Excel, and PowerPoint. Experience with design software such as Visme, Canva, etc. preferred. --- Microsoft Office suite proficiency.Aside from a benefits package that is a cut above the rest, you will gain access to an award-winning company culture. Want to see for yourself? With CSI, you will gain access to---. --- Healthcare coverage plus HSA matching --- COO Fitness Challenges with incentives & rewards --- Participation in 401(k) retirement plan --- Competitive compensation plan --- Volunteer opportunities through our very own non-profit organization CSI Gives Back --- An award-winning corporate culture The CSI Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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