Director of Customer Success Automation (Remote)
Company: Palo Alto Networks
Location: Jacksonville
Posted on: June 25, 2022
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Job Description:
Company Description
Our Mission
At Palo Alto Networks - everything starts and ends with our
mission:
Being the cybersecurity partner of choice, protecting our digital
way of life.
We have the vision of a world where each day is safer and more
secure than the one before. These aren't easy goals to accomplish -
but we're not here for easy. We're here for better. We are a
company built on the foundation of challenging and disrupting the
way things are done, and we're looking for innovators who are as
committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work
to meet the needs of our employees now and in the future through
FLEXWORK, our approach to how we work. We're changing the nature of
work from benefits to learning, location to leadership, we've
rethought and recreated every aspect of the employee experience at
Palo Alto Networks. And because it FLEXes around each individual
employee based on their individual choices, employees are empowered
to push boundaries and help us all evolve, together.
Job Description
Your Career
Palo Alto Networks is building a world-leading digital services
experience and seeks top talent to expand the team. As the Director
of Customer Success Automation at Palo Alto Networks, you will lead
the strategy and execution for journey orchestration and automating
the associated playbooks. You will be the product owner responsible
for operating the Gainsight platform to improve the customer and
success manager experiences. You will define and create the future
of digitally delivered success services, setting new standards in
the industry that result in a digital-preferred experience for all
customers.
To be successful in this position you must lead with a combination
of strong entrepreneurialism, evangelism, and strategic execution.
Internally, you help the company understand how to transform
customer success with tangible ROI. You collaboratively pioneer
within the team, Global Customer Services, and IT across unexplored
territories, embracing complexity and ambiguity to deliver rapid
results. Externally, you produce meaningful moments to show
customer value and build relationships. You leverage data and
creativity to grow and improve the digital customer experience
incrementally and transformationally quarter over quarter and year
over year.
Qualifications
Your Impact
Your Experience
Additional Information
Our Commitment
We're trailblazers that dream big, take risks, and challenge
cybersecurity's status quo. It's simple: we can't accomplish our
mission without diverse teams innovating, together.
Palo Alto Networks is evolving and changing the nature of work to
meet the needs of our employees now and in the future through
FLEXWORK, our approach to how we work. From benefits to learning,
location to leadership, we've rethought and recreated every aspect
of the employee experience at Palo Alto Networks. And because it
FLEXes around each individual employee based on their individual
choices, employees are empowered to push boundaries and help us all
evolve, together.
We are committed to providing reasonable accommodations for all
qualified individuals with a disability. If you require assistance
or accommodation due to a disability or special need, please
contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate
diversity in our workplace, and all qualified applicants will
receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex
(including pregnancy), sexual orientation, or other legally
protected characteristics.
Disclosure required by sb19-085 (8-5-20) of the minimum
compensation (includes on-target earnings = base + on target
incentives for sales roles) for this role to be located in the
state of Colorado. If hired in Colorado, this position starts at
$160,600/yr. Depending on the position offered, restricted stock
units and incentive or bonus pay may be provided as part of this
compensation package. Additional benefits may be found here.
All your information will be kept confidential according to EEO
guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
Keywords: Palo Alto Networks, Jacksonville , Director of Customer Success Automation (Remote), Executive , Jacksonville, Florida
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