Pontoon - Account Manager
Company: Adecco
Location: Jacksonville
Posted on: August 5, 2022
Job Description:
About the rolePontoon is hiring an Account Manager with a focus
on maximizing revenue, profitability, client satisfaction and
supplier satisfaction and program compliance. The Account Manager
provides consultation regarding complex business issues to
colleagues throughout the organization. Exciting travel may be
needed in this role. The Adecco Group is one of the world's leading
HR Solutions Providers and by joining our company you can reap the
rewards, recognition and benefits of a company that is big enough
to make an impact, but small enough to care. If you want to be in a
role that is at the forefront of helping The Adecco Group to
continue to build an inclusive culture, then keep reading.What
you'll be doing
- Identifies new and/or additional business opportunities with
existing client(s) and partners with business development teams to
close sales.
- Manages relationships with client(s), including collaborating
with client leadership and stakeholders to determine staffing needs
and ensure client satisfaction.
- Identifies priorities, delegates responsibilities and allocates
resources to service delivery teams according to client(s')
needs.
- Drives performance through establishing and upholding
performance metrics, focusing on achieving the highest level of
client satisfaction.
- Oversees and/or provides direction on the identification of
performance goals, analyzing performance metrics and assessing team
member performance; provides oversight to team member
development.
- Assesses financial and operational performance to ensure
services are being optimally delivered according to Service Level
Agreements (SLAs), Operating level Agreements (OLAs), as well as
internal goals and objectives.
- Manages all escalated issues and regularly meets with client(s)
to review performance metrics and proactively recommends and
implements related solutions as needed.
- Proactively stays abreast of leading trends and best practices
in the recruitment industry, including related laws, rules and
regulations; shares information with team and implements related
enhancements to operations.
- Provides strategic guidance on contract and rate negotiations
to business development teams and assists with preparing Requests
for Proposals (RFPs).
- Oversees the identification, development and implementation of
best practices in recruiting and sourcing strategies applicable to
assigned client(s).
- Analyzes financial operations and develops forecasts and
related reports on a monthly, quarterly, annual and ad hoc
basis.
- Manage a yearly budget and Profit & Loss, including ability to
provide monthly commentary on the financial position giving insight
into status of achieving financial targets. Taking responsibility
to challenge unknown costs, deliver revenue, margin and growth
vision.
- Directly and/or indirectly coaches, trains, and supervises
employees, including fostering a cohesive team environment that
promotes personal and professional development.
- Participates in special projects and performs other duties as
assigned. About youWe want to set you up for success! To help us do
that, here is what we are looking for from you:
- Completion of post-secondary education in related field or
years of equivalent experience demonstrating progressive
responsibility.
- Minimum of five (5) years of experience delivering recruitment
solutions in an outsourced model.
- Experience in a multi-client environment, as well as utilizing
Applicant Tracking Systems (ATS) and/or Human Resources Information
systems (HRIS) is an asset.
- Skilled in communicating effectively verbally and in
writing.
- Able to establish and maintain effective working
relationships.
- Able to prioritize, organize and perform multiple work
assignments simultaneously while meeting assigned deadlines.
- Able to maintain confidentiality and handle highly
sensitive/confidential information.
- Able to demonstrate critical thinking based on in-depth data,
substantiating information, considering/respecting of other's
input, personal values and ethics.
- Knowledge of and the ability to apply the principles, best
practices, and standards of the full life-cycle of recruiting.
- Expert proficiency with electronic recruiting resources, such
as customer relationship management (CRM) tools, applicant tracking
systems (ATS), and job boards.
- Proficiency with Microsoft Office products, such as Word,
Excel, PowerPoint and Outlook. Why choose us?It's an exciting time
to be part of our team. We're proud to be a global thought-leader
and care about doing the best job we can to ensure better futures
for everyone. We do this by building our Future@Work strategy as a
united team of 30,000+ colleagues with a collective spirit working
in over 60 countries globally.You'll have the opportunity to grow
across a variety of interesting jobs and careers over our extensive
portfolio of global brands. We empower our colleagues to work in
the smartest, most efficient ways to achieve total balance between
the demands of their jobs and their lives. That's why we give you
the autonomy and support you need to work in the way that makes you
most productive, agile, confident and insightful.Putting people
first, pioneering with a collective spirit and always advancing
with a growth mindset -that's what we stand for at the Adecco
Group. Here, we are all individuals with a unique perspective on
the world we live in. That's what makes us stronger. Whoever you
are and whatever your background, you can be yourself. So, we aim
to build on the attributes that make you, you. We offer a range of
world-class resources for upskilling and development, satisfying
your curiosity while the sharing skills, knowledge and expertise to
grow together.Make an impact where it matters most.A journey to
bring out the best in youWe believe that having an understanding of
the hiring process helps you to prepare, feel, and be, at your
best. As a global, multi brand organization with multiple different
roles, our application process can vary. On our career site, you
will find some of the key steps you can expect to guide you along
the way. As one of the world's largest employers we believe in
talent, not labels, and focus on the diverse and unique skills our
people bring. We seek to foster a culture of belonging and purpose,
an environment where everyone can thrive and feel engaged, and
where difference is respected and valued. Our commitment to equity,
equal opportunity, inclusion, and diversity is part of our broader
commitment to respecting fundamental human rights across our value
chain. The Adecco Group is proud to be an Equal Opportunity
Employer. Equal Opportunity Employer/Veterans/Disabled The Company
will consider for employment qualified applicants with arrest and
conviction records The Company may require proof of COVID-19
vaccination at time of hire based on client policies or certain
regulatory requirements. As such, TAG may require you to report
your COVID-19 vaccination status at time of hire unless prohibited
by a state law. The Company will consider requests for exemption
based on medical/disability or religious reasons, or additional
reasons if permitted by state law. Jobs that are in Colorado or
remote: If you are a Colorado applicant, you are eligible to
receive information about the salary range and benefits for this
role. Please contact HRBP@pontoonsolutions.com for details.
Keywords: Adecco, Jacksonville , Pontoon - Account Manager, Executive , Jacksonville, Florida
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