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Manager, Workplace Phones - Service

Company: Fidelity Investments
Location: Jacksonville
Posted on: September 23, 2022

Job Description:

Job Description:The RoleYour passion to coach, develop, and lead others enables you to find happiness in all areas of life. You understand the ins and outs of what it takes to be successful and motivate others to achieve their goals. Participant Services associates provide Defined Contribution, Defined Benefit, Tax-Exempt Market, Health Savings Account, and Non-Qualified account education and solutions to our customers with a mission of helping participants maximize their workplace benefits while delivering the best customer experience in the industry. You've got the service gene and inspire others to put it to use!The Expertise and Skills You Bring2+ years of management experience in a service-centric business preferredCollege degree or applicable work experienceYour outstanding interpersonal and client service skills, via telephone and face-to-face interactionsYou are able to engage associates in identifying roadblocks they're facing and help them overcome obstaclesYou're a problem-solver and encourage creative solutionsYou have strong communication skillsYou know how to adapt and be flexible when the business changesYour proven ability to establish links across the organizationThe Value You DeliverCrafting lifetime relationships and playing a meaningful role in the associate experienceYou will help find opportunities within the business to help create solutions for successSupporting associates daily and coaching to desired behaviorsFostering an environment of passion, growth and developmentLeading others through changeImplementing standards for optimized performance delivery, aligned with industry best practicesCommunicating the state of project work to impact results on a site levelPartnering with diverse groups across the organization to align and inform others of future developmentCarefully managing, monitoring and reporting results along with assessing and mitigating riskThe TeamYou are an influencer who consistently makes a positive impact. You are passionate about coaching, managing and leading approximately 20 associates to work hard collectively as a team! You're a motivator, focused, fast-paced and inspired by change. You can coach to key behaviors that help drive business results. You empower others to accept feedback and develop an environment focused on growth and development. You encourage others to create the best customer experience possible.Participant Services Managers are the front-line leaders of our organization. The effort and success our financial associates bring to the firm is a mirror image of the value you bring. Our associates are the key element to success as we know and believe that an excellent customer experience can turn into a lifetime relationship for Fidelity. Your talent and skills are invaluable and appreciated by all.Certifications:Company OverviewFidelity Investments is a privately held company with a missionto strengthen the financial well-being of our clients.We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with aGlassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."We invite you toFind Your Fidelityatfidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email toaccommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.PDN-9736aa3a-b54d-4648-a607-98bfa967856c

Keywords: Fidelity Investments, Jacksonville , Manager, Workplace Phones - Service, Executive , Jacksonville, Florida

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