Community Association Manager
Company: MAY Management Services, Inc.
Posted on: November 26, 2022
Title: Community Association Manager
Supervisor: Regional Manager
--- The incumbent is the primary contact for providing all MAY
Management services to assigned Associations.
--- Responsible for achieving high level of client satisfaction
while drawing upon all MAY Management resources.
--- Supervises and directs Community Assistant, ARB Coordinator (as
appropriate) and Maintenance Technicians assigned to the
Association. Coordinates with Client Accounting to develop Budgets
and timely financial reports.
PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES
Responsibilities with Board of Directors and Committees:
--- Attends all Board meetings, provide Boards with administrative
support, prepares agendas, minutes, and distribute Board packages
with agreed upon lead-time.
--- Respond within 24 hours to Board requests directed to the
Community Manager. Provides President with timely status reports.
Important for Directors to see quick proactive action.
--- Reviews Board minutes for accuracy prior to distribution.
--- Creates a weekly management report to email to all board
members on status of projects, violation activity, etc. Reports to
be emailed to the President of MMS also for review.
--- Attends committee meetings as appropriate.
--- Prime liaison between Board President and the association's
--- Manages Annual meeting, mails voting proxies and ballots to
owners and performs other associated duties.
--- Obtains and presents bids and proposals for Board consideration
with brief evaluation of each option.
--- Educates Board members on Florida law requirements,
organization, conduct of meetings and corporate records to improve
the Board's effectiveness and efficiency.
--- Provides direction for Turnover committees.
Responsibilities with Owners:
--- Timely response to Owners phone calls, e-mails and
--- Resolve Owner problems quickly.
--- Timely processing of ARB/ARC applications not involving the
Architectural Review Coordinator
--- Inspects properties weekly and arranges for corrective action.
Checks violations, vendor performance, identify physical assets
--- Enforces covenant provisions and sends violation letters.
--- Proactively recommends repair needs of the Association's
physical assets when required.
--- Prepares work orders for maintenance personnel and contracts
vendors including agreed-upon completion due date.
--- Ensure maintenance personnel are satisfactorily completing
--- Follow up to ensure work is completed by the due date.
--- When work order is closed out, it should include corrective
--- Supervises Association's contractors and vendors.
--- Recommend changes in vendors if performance does not meet
--- Works the draft Annual budget in concert with Client Accounting
for Finance committee and/or Board presentation.
--- Conducts a detailed review of each month's financial reports,
including the general ledger, to ensure accuracy.
--- Works with Client Accounting to correct discrepancies prior to
--- Prepares a variance report for the current month and
year-to-date for Board presentation. Identifies potential problems
and unfavorable variances, which may jeopardize achieving the
year-end budget results.
--- Provides supervision to direct reports, critiquing performance
and training to correct deficiencies.
--- Reviews and approves Timeclock Manager for payroll
--- Prepares annual performance review.
--- Interviews new hire candidates with Manager HR and Regional
--- Trains new hires on daily operations concerning Office and
--- Demonstrates good management practices in supervision of direct
Position encompasses all of MAY Management's resources to achieve a
very high level of client satisfaction. Incumbent is required to
develop a strong working relationship with Association Presidents
and Directors to be constantly aware of the health of the working
relationship. Common sense, being proactive and working quickly and
efficiently are key elements of success. Failure to perform at
levels acceptable to the Association may result in loss of clients,
loss of revenue to MAY Management and will adversely affect the
reputation of MAY Management.
KNOWLEDGE, SKILLS AND ABILITIES
--- CAM license
--- Ideally, an Associates or BA degree, or commiserate
--- 2 years Community Management experience
--- Community Management and Accounting courses
--- Thoroughly understands provisions of Florida law, Chapter 718
--- Knows how to read financial statements
--- Familiar with the construction and condition of the
Association's physical assets to identify repair needs.
--- Knows appropriate vendor to call to correct physical
--- Demonstrates strong leadership skills
--- Well organized - able to prioritize
--- Good communication skills - both written and verbal
--- Pro active - able to assess situations quickly and take
--- High sense of urgency
--- Sensitive to clients. Diplomatic
--- Displays good common sense
--- Confident - not afraid to make a mistake
--- Be objective - don't take criticism personally
--- Willing to give effective (good and bad) feedback to direct
--- Able to work quickly and efficiently; manage a heavy
--- Able to work independently with little supervision.
--- Ability to handle difficult situations tactfully.
--- Board presidents, Board members, Committee chairs, Owners
--- Direct reports, Manager HR, Client Accounting personnel
--- Community Assistants
--- Maintenance Technicians
--- ARC Coordinator (if applicable)
--- Coordinates with Client Accounting%4355666%
Keywords: MAY Management Services, Inc., Jacksonville , Community Association Manager, Executive , Jacksonville, Florida
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