IT - Director IT Operations & Support
Company: Triad Financial Service Inc.
Location: Jacksonville
Posted on: January 27, 2023
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Job Description:
Description:
Position Overview
The Director of IT Operations is responsible for the analysis,
design, planning, implementation, and maintenance of all facets of
the Information Technology department. The Director IT Operations
plans, coordinates, and directs all daily operational activities of
these departments and provides direction and solutions that enhance
mission-critical operations of the IT department.
The Director IT Operations work closely with the Chief Technology
Officer and other key business decision-makers in identifying and
implementing cost-effective technology solutions for all aspects of
the business. This position provides the strategy, leadership, and
day-to-day management of the SiteOps and Production Support
departments inclusive of infrastructure, software, hardware,
networks, and security. The Director IT Operations has the ultimate
responsibility of identifying and designing current and future
technical solutions.
Essential Functions Leadership/Supervisory Role:
A high-level departmental leader who develops and maintains the IT
department's strategic road map, ensuring that information
technology capabilities continually support the overall business's
goals and objectives.
In conjunction with the information security team, creates and
implements IT policies and procedures that enable strong security
and risk-management capabilities.
Explores new technologies and software as appropriate and in
conjunction with the Chief Technology Officer.
Oversees the architecture and implementation of ongoing support of
the network, server, and communications infrastructure in order to
ensure high performance of the IT department.
Shares responsibility with the information security team for
business continuity and disaster recovery within the department as
well as the recommendation and implementation of new investments
within the technology infrastructure.
Assumes responsibility of oversight of the entire network and
system infrastructure ensuring proper configuration,
implementation, maintenance, and monitoring of security firewalls,
sites/software, servers, data and file encryption, and internet
connections.
Plays a mentorship role to key Information Technology personnel,
promoting their professional growth, and readying them for the
occupation of his position in the future.
Strategy and IT Infrastructure:
Plays a partnership role with Implementation and Software
engineering teams for coordination in the selection,
implementation, and upgrade of the business's software/applications
and services.
Implements and documents a business recovery strategy for the
purpose of resuming operations of system architecture in the event
of a disaster.
Partners with the information security team to establish security
architecture and implements procedures and controls that ensure
that information and data are secure and in compliance with the
security and storage regulations of the business.
Further leads the process and team members in the analysis,
enhancement, and tailoring of current practices and existing
systems in order to increase operating efficiencies as well as
reduce and cut costs within the business.
Works to ensure consistency and maintainability of existent
infrastructure environments through the creation, maintenance, and
enforcement of well documented standards and procedures for the
implementation of technical solutions.
Establishes operational and capital budgets in order to address the
needs of various areas of the IT department, for example, system
infrastructure, security, networks, and databases.
Ensures adherence to overall financial objectives of the business
and tracks the annual departmental expenditures and directs the
department's financial needs in conjunction with the CTO and
finance department.
Collaboration and Support:
Builds a collaborative culture within the department and partners
with various departments within the organization.
Collaborate with the CTO and finance department in deciding the IT
department's financial needs as well as the financial allocation
amongst departmental teams.
Works closely with the Chief Technology Officer in the business
technology planning process as well as the analysis of departmental
efficiencies and effectiveness.
Works closely with the customer support team in gathering consumer
feedback and developing insights that will lead to the improvement
of IT services.
Partners with the human resources department in determining the
criteria for hiring and recruitment of the IT department in order
to guarantee consistent and high departmental performance.
Analysis:
Plays an analytical role, constantly assesses the effectiveness of
the existing sites, software/applications, data, and processes
developed by the department.
Analyzes complex business requirements and makes recommendations to
the Chief Technology Officer for technical solutions, ensuring that
these solutions are aligned with the overall business vision,
mission, and direction.
Knowledge:
Plays a lead role in the maintenance of knowledge within the IT
department, coordinating the implementation of best practices and
the adoption of suitable trends while also keeping track of
licensing on all IT related items.
Other Duties: The Director IT Operations will perform similar
duties as deemed appropriate for the proper execution of duties and
duties as assigned by the Chief Technology Officer.
Requirements:
Bachelor's degree from an accredited institution, with degree
preferred in Computer Science or Information Technology systems
security or related field.
Master's degree preferred.
Minimum of three (3) years within the last ten (10) years of
experience in the field related to the title of the position.
Certified Information Security Manager (CISM) or Certified
Information Systems Security Professional (CISSP)
Certification.
Knowledge of Information technology infrastructure library (ITIL)
(certification preferred) with respect to security administration
and information technology governance in a multiplatform
environment.
Experience in establishing cybersecurity and risk metrics for
reporting
Strong Emotional Intelligence with demonstrated sustained
leadership in a large organization involving multiple
stakeholders.
Demonstrated management skills, e.g., budget development and
administration, policy development and implementation, personnel
administration, staff training and development
Demonstrated ability to work with diverse people; effective oral
and written communication skills. Minimum of five years of
experience with database reporting and analytics using Reporting
Services, Integration Services, and Analysis services. Minimum of
seven years of experience with Microsoft operating systems .
Possesses an understanding of information systems, data modeling,
business intelligence, relational database design and knowledge of
how to access multiple information sources for analytical
purposes.
Experience in on-prem and Azure Cloud data structure and
management.
Experience in developing ETL solutions for data warehouse loads and
system integrations using SSIS Packages
Deep understanding of Data System Architecture and server based
programming or scripting languages such as C# or PowerShell.
Ability to establish rapport and drive consensus and change at all
levels of the organization.
PI202027061
Keywords: Triad Financial Service Inc., Jacksonville , IT - Director IT Operations & Support, Executive , Jacksonville, Florida
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