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IT - Director IT Operations & Support

Company: Triad Financial Service Inc.
Location: Jacksonville
Posted on: January 27, 2023

Job Description:


Position Overview
The Director of IT Operations is responsible for the analysis, design, planning, implementation, and maintenance of all facets of the Information Technology department. The Director IT Operations plans, coordinates, and directs all daily operational activities of these departments and provides direction and solutions that enhance mission-critical operations of the IT department.
The Director IT Operations work closely with the Chief Technology Officer and other key business decision-makers in identifying and implementing cost-effective technology solutions for all aspects of the business. This position provides the strategy, leadership, and day-to-day management of the SiteOps and Production Support departments inclusive of infrastructure, software, hardware, networks, and security. The Director IT Operations has the ultimate responsibility of identifying and designing current and future technical solutions.

Essential Functions Leadership/Supervisory Role:
A high-level departmental leader who develops and maintains the IT department's strategic road map, ensuring that information technology capabilities continually support the overall business's goals and objectives.
In conjunction with the information security team, creates and implements IT policies and procedures that enable strong security and risk-management capabilities.
Explores new technologies and software as appropriate and in conjunction with the Chief Technology Officer.
Oversees the architecture and implementation of ongoing support of the network, server, and communications infrastructure in order to ensure high performance of the IT department.
Shares responsibility with the information security team for business continuity and disaster recovery within the department as well as the recommendation and implementation of new investments within the technology infrastructure.
Assumes responsibility of oversight of the entire network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections.
Plays a mentorship role to key Information Technology personnel, promoting their professional growth, and readying them for the occupation of his position in the future.
Strategy and IT Infrastructure:
Plays a partnership role with Implementation and Software engineering teams for coordination in the selection, implementation, and upgrade of the business's software/applications and services.
Implements and documents a business recovery strategy for the purpose of resuming operations of system architecture in the event of a disaster.
Partners with the information security team to establish security architecture and implements procedures and controls that ensure that information and data are secure and in compliance with the security and storage regulations of the business.
Further leads the process and team members in the analysis, enhancement, and tailoring of current practices and existing systems in order to increase operating efficiencies as well as reduce and cut costs within the business.
Works to ensure consistency and maintainability of existent infrastructure environments through the creation, maintenance, and enforcement of well documented standards and procedures for the implementation of technical solutions.
Establishes operational and capital budgets in order to address the needs of various areas of the IT department, for example, system infrastructure, security, networks, and databases.
Ensures adherence to overall financial objectives of the business and tracks the annual departmental expenditures and directs the department's financial needs in conjunction with the CTO and finance department.
Collaboration and Support:
Builds a collaborative culture within the department and partners with various departments within the organization.
Collaborate with the CTO and finance department in deciding the IT department's financial needs as well as the financial allocation amongst departmental teams.
Works closely with the Chief Technology Officer in the business technology planning process as well as the analysis of departmental efficiencies and effectiveness.
Works closely with the customer support team in gathering consumer feedback and developing insights that will lead to the improvement of IT services.
Partners with the human resources department in determining the criteria for hiring and recruitment of the IT department in order to guarantee consistent and high departmental performance.
Plays an analytical role, constantly assesses the effectiveness of the existing sites, software/applications, data, and processes developed by the department.
Analyzes complex business requirements and makes recommendations to the Chief Technology Officer for technical solutions, ensuring that these solutions are aligned with the overall business vision, mission, and direction.
Plays a lead role in the maintenance of knowledge within the IT department, coordinating the implementation of best practices and the adoption of suitable trends while also keeping track of licensing on all IT related items.
Other Duties: The Director IT Operations will perform similar duties as deemed appropriate for the proper execution of duties and duties as assigned by the Chief Technology Officer.


Bachelor's degree from an accredited institution, with degree preferred in Computer Science or Information Technology systems security or related field.
Master's degree preferred.
Minimum of three (3) years within the last ten (10) years of experience in the field related to the title of the position.
Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP) Certification.
Knowledge of Information technology infrastructure library (ITIL) (certification preferred) with respect to security administration and information technology governance in a multiplatform environment.
Experience in establishing cybersecurity and risk metrics for reporting
Strong Emotional Intelligence with demonstrated sustained leadership in a large organization involving multiple stakeholders.
Demonstrated management skills, e.g., budget development and administration, policy development and implementation, personnel administration, staff training and development
Demonstrated ability to work with diverse people; effective oral and written communication skills. Minimum of five years of experience with database reporting and analytics using Reporting Services, Integration Services, and Analysis services. Minimum of seven years of experience with Microsoft operating systems .
Possesses an understanding of information systems, data modeling, business intelligence, relational database design and knowledge of how to access multiple information sources for analytical purposes.
Experience in on-prem and Azure Cloud data structure and management.
Experience in developing ETL solutions for data warehouse loads and system integrations using SSIS Packages
Deep understanding of Data System Architecture and server based programming or scripting languages such as C# or PowerShell.
Ability to establish rapport and drive consensus and change at all levels of the organization.


Keywords: Triad Financial Service Inc., Jacksonville , IT - Director IT Operations & Support, Executive , Jacksonville, Florida

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