Associate Digital Product Manager - Microsoft Dynamics 365
Company: Vystar Credit Union
Location: Jacksonville
Posted on: March 17, 2023
Job Description:
At VyStar, we offer competitive pay, an excellent benefit
package that includes a 401(k) Plan, an extensive paid technical
and on-the-job training program, and tuition
reimbursement--available to all full and part time employees. Part
time positions start at a minimum of 30 hours per week.We encourage
you to become a part of VyStar Credit Union's family of
employees.Associate Digital Product Manager - Microsoft Dynamics
365ACCOUNTABILITY STATEMENT
As an Associate Digital Product Manager, you will be joining a
passionate team working to redefine VyStar's Digital Experience,
where you will obsess daily over the member experience through
data-driven analysis, validated learning, journey mapping, and
experimentation to deliver digital innovation to VyStar's members
and employees. To succeed, you must be comfortable pushing big
change by starting small, testing, and learning your way to
something new. As well as possessing a bias toward action, you try
things, and sometimes you fail. You can get around roadblocks and
stay focused on your goals. We are looking for an inquisitive and
strategic Associate Product Manager that is not afraid to roll up
their sleeves to execute.
You will support the development and execution of VyStar's user
experience strategy for digital initiatives to ensure a seamless
and efficient end-to-end digital member and employee experience.
This role will require you to leverage qualitative and quantitative
analytical skills to creatively solve for and build superior
experiences that drive efficient, consistent, and effective digital
experiences for every product and service offered in the digital
channel. In addition to shaping the Digital Experience you will
play a role in shaping process, building relationships between
teams and championing user-centered design within the organization.
Holistically, you are capable of strategic and operational thinking
with an attention to detail to deliver on the goals and objectives
of the digital strategy.
The position maintains a deep understanding of current and emerging
digital banking, electronic payments, and overall financial
technology to optimize experiences in the digital channel. The
Associate Digital Product Manager partners with Information
Technology (IT), Marketing and related business units in order to
ensure the member experience is aligned with defined business
goals. The position will assist in the development, monitoring, and
analytics of Objectives and Key Results (OKRs) to measure and drive
ongoing improvements based on data analysis.
The position will support VyStar's mission to deliver remarkable
service and experiences and will be critical to help reduce
friction, increase engagement, improve loyalty, and drive enhanced
profitability in the digital channel.
The Digital Product Management team is part of the larger Digital
Member Experience (DMX) organization. DMX owns the experience for
most member and employee-facing digital products including the
public sites, Online & Mobile banking, Branch & Contact Center
support systems, member acquisition and account opening
applications. This is a rapidly growing, fast-moving team with
strong investment and support from Senior Leadership. It is our
vision to "develop and foster meaningful member relationships that
empower and delight" through innovation, problem solving and an
emphasis on doing what's right for our members.ESSENTIAL
RESPONSIBILITIES
- Digital Experience and Product Management: Advocate for our
members by working to create Digital experiences that are
personalized and in-support of our members managing their financial
life. Partner with internal teams to iterate the product and
features based on member feedback and ensure the "right" features
are implemented by leveraging member feedback, analysis of existing
capabilities, and market data. Work to develop and manage a
discipline to categorize all the Digital Experiences, inclusive of
an inventory by channel and journey maps and update as needed.
Execute plans to ensure VyStar's Digital Banking experiences are on
par with competitors and ensure market-specific differentiation
where applicable. This will include providing direction, guidance,
and translating business requirements to designers, IT, and other
key stakeholders. This direction can include performing analysis,
helping define requirements/user stories, working with teams to
develop solutions to meet these requirements, and to test and
deliver experiences that are always focused on being member
centric. Work to ensure that the design of the product features and
improvements are through a mobile-first lens while continuously
testing and iterating in rapid development cycles. This will be
inclusive of managing key digital products, their direction, impact
to the organization and our member base through aligning with
cross-functional leadership to leverage key initiatives in other
areas of the business that could enhance the overall value
proposition.
- Digital Project Management: Support the Digital Experience team
in its strategy on the key strategic program initiatives that will
drive the digital transformation agenda forward. Define project
objectives by collaborating with respective business leaders and
stakeholders. Ensure project objectives are aligned with the
overall digital strategy. Manage the planning, execution, and
delivery of project deliverables. Develop a comprehensive project
schedule using inputs from project team members. Establish project
timelines and milestones. Leverage project schedule to manage the
work and track progress of task completion. Coordinate project
related activities and manage the efforts of internal and external
project team members. Communicate in a manner that provides clear,
concise, and accurate information. Keep stakeholders and project
team members informed. Provide timely and transparent project
status reports. Assist Product Owners and participate in business
and technical project meetings to ensure product solutions that are
delivered put the member at the center while adding value to the
organization. Build key partnerships with IT, Business teams,
Marketing, and third-party partners. Install a cross team mindset
that anticipates bottlenecks, provide escalation management,
anticipate and make tradeoffs, and balance the business needs
versus technical constraints. Assist in prioritization and
management of the product roadmap throughout the process.
- Digital Analytics and Insights: Utilize a data driven
decision-making process to critically evaluate the current
performance of VyStar's digital experiences and use the data to
develop recommendations on potential changes and impacts to VyStar
and its members. Manage reporting across qualitative and
qualitative data for assigned Digital products, understand the
underlying performance and accompanying member pain points to
prioritize future enhancements.
- Digital Market Research: Keep abreast of key industry and
digital trends through research, conferences, and vendor
demonstrations to enable VyStar is continuously reviewing its and
potential capabilities. Within this, will require competitive
benchmarking of VyStar's digital capabilities against key
competitors and other key players in the industry.
- Digital Culture and Member Centric Mindset: Be a change agent
that brings the discipline and focus that supports a shift to
product mindsets to ensure we are solving for the needs of our
members. Socialize the digital operating and interaction models
across the organization to optimize collective efforts to deliver
for our members. Evangelize digital and what it means to the
organization by promoting dialogue and conversation on the value of
digital through regular updates, road shows, and formalized forums.
- Knowledge, Skills and Professional Credentials: Maintain an
understanding of VyStar's overall business plan objectives,
long-term strategic goals and current financial results. Annually,
obtain continuing education hours, attend conferences, and stay
abreast of developments in the digital space to continuously
enhance thought leadership and digital product management knowledge
and skills to bring new and innovative solutions, products, and
processes that generate either direct changes for our members or
spur much needed dialogue on bringing innovation in-house.
- Leadership & Behavioral Skills: Display strong written and oral
communication skills when interacting with management and employees
throughout the organization and when interacting with vendors and
others external to VyStar. Develop collaborative relationships
across the organization. Display initiative, attention to
detail/accuracy, strong organizational skills and the ability to
multi-task and meet established deadlines. Ability to quickly grasp
concepts, analyze data and exhibit sound judgment and
problem-solving skills. Maintain professional composure,
objectivity and fairness when dealing with conflicts and sensitive
matters. Contribute to the strong credibility and integrity of the
overall Digital Experience function. Demonstrate due professional
care, the ability to maintain confidentiality and the highest
standards of professional competency. Display a strong sense of
teamwork.VYSTAR EXCELLENCEDemonstrates each of the following VyStar
Excellence behaviors in performing the duties and responsibilities
of their job.
- Focus - Focus your full attention by carefully listening to and
observing your clients or member.
- Connect - Consistently be friendly and approachable.
Demonstrate you care.
- Understand - Listen empathetically and ask questions (70% to
30%).
- Counsel - Recommend solutions based on your client's or
member's needs and objectives.
- Advance - Ensure that member's or client's expectations were
exceeded.
- Verify necessary follow-up actions were completed.JOB
QUALIFICATIONSEDUCATIONFormal higher education(Bachelors or higher)
may be substituted with experience at a 2:1EXPERIENCE
- 5+ years of experience in financial services in roles that they
had to build a balance of understanding how the business operates
and can translate into delivering and/or driving experiences for
customers.
- 5+ years of experience in role with hands-on experience in the
planning, execution, and delivery of project deliverables.
- 3+ years of experience in role with practical experience in
process design and continuous improvement.KNOWLEDGE, SKILLS &
ABILILITIES
- A positive outlook, strong work ethic, and responsiveness to
all internal and external stakeholders.
- Experienced in making hard data-informed decisions (A/B
experimentation, user testing, data analysis, competitors and
market analysis, defining metrics)
- Excited about building products in a rapidly changing landscape
and good at sorting out ambiguity
- Comfortable working within the dynamics of a group and
eliciting cooperation from internal and external resources at all
levels
- Interested in how products work "under the hood" and are
comfortable collaborating and discussing technical approaches and
challenges with engineers.
- A strong desire to learn new things and are willing to push
beyond your comfort zone.
- The candidate is an advocate for delight and emotion in their
products
- Understands digital user experiences in financial services, or
related industries, with an emphasis on applications to include
digital banking, acquisition, loan applications, servicing and
other product and service delivery.
- Knows how to inspire, motivate and support a team to get things
done
- Strong verbal and written communication skills necessary to
manage and share information effectively with others.
- Well-organized and has a great attention to detail.
- A compelling storyteller who can communicate in succinct and
inspiring ways to a variety of audience types
- Strong analytical and systems-thinking skills
- A solid understanding of the financial services industry and
the laws and regulations that govern and/or impact the credit
union.
- A high level of interpersonal skills and social sensitivity are
required. The candidate comes into contact with employees on all
levels of the organization.
- The candidate is a resource to the organization and must be an
effective listener and communicator. The candidate must set the
example in attitude, behavior, and work ethic.
COMPUTER SKILLS
- Understanding of Design Systems/Design Languages and how to
apply them
- Experience with Google Analytics/Adobe Analytics, Google Tag
Manager (or other event-driven tag management tools)
- Experience with SQL or other query languages
- Experience with agile software management tools to manage
backlogs of work items (e.g JIRA, Azure DevOPs, Roadmunk)
- Strong proficiency in Microsoft Suite (Word, Excel,
PowerPoint)
- Understanding of APIs and how they're utilized to build digital
productsDISCLAIMERS AND WORK ENVIRONMENTNothing in this position
description is an implied contract for employment. The position
description is intended to be an accurate account of the essential
functions. The functions are not all encompassing and are subject
to change at any time by management.The work environment
characteristics described are representative of those that an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.As
required or requested, may exert up to 20 pounds of force
occasionally and/or a negligible amount of force constantly to
lift, carry, push, pull or otherwise move objects.
Keywords: Vystar Credit Union, Jacksonville , Associate Digital Product Manager - Microsoft Dynamics 365, Executive , Jacksonville, Florida
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