Claims Manager - Commercial Litigation
Company: Citizens Property Insurance
Location: Jacksonville
Posted on: May 25, 2023
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Job Description:
Company DescriptionSearching for a place to make your mark?
Every great team depends on the individual contributions of its
members - the skills, talents and the passion that each team member
brings. At Citizens, we're building a workforce of top achievers
committed to our company's mission and vision. Our company values
the knowledge that comes from experienced and dedicated individuals
with a variety of backgrounds, in or out of insurance.Citizens'
Mission is to provide property insurance protection in Florida to
those who are, in good faith, unable to obtain coverage through the
private market while also providing the utmost in customer service.
Our Values are public service, integrity, respect, responsiveness
and sound judgment. We strive to not only provide affordable
insurance products and services but also to provide sound financial
responsibility to the citizens of Florida. At Citizens, we are a
team of dedicated, service-minded professionals committed to our
policyholders. Come achieve and maximize your potential with us!Job
DescriptionSettling Claims fairly is the cornerstone of our
business. As one of the State's largest property insurers, we have
a fantastic opportunity for highly skilled, analytical thinking
manager who is ready to combine their advanced claims experience
with their legal background to join our Claims Litigation team. As
a Claims Manager - Commercial Litigation you will be responsible
for the review and analysis of commercial litigation claims. You
will provide recommendations towards the resolution of new
Complaints and oversee a professional team of commercial litigation
adjusters. You will interact with external business partners and
exercise independent judgment. Join us and help ensure our policy
holders claims are handled efficiently and fairly, because you,
like us, do the right thing.POSITION SUMMARY: This position is
responsible for the direct supervision and accountability of
internal, external and/or contracted staff responsible for the
investigation, adjustment, and settlement of claims and/or the
assessment of claim performance. Additionally, may be required to
provide oversight to the multiple claim workflows and processes,
conduct open and closed file reviews, mentor, train, and
participate in the direct handling of claims to ensure compliance
with company policies and procedures.ESSENTIAL FUNCTIONS: THE
FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE
POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE
LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS
REQUIRED.Facilitates a work environment that fosters and supports
ethical decision-making and actions by motivating, promoting, and
modeling ethical behavior, as well as executing job
responsibilities in accordance with Citizen's core values, ethics
and information protection policies.Responsible for managing claim
personnel to include hiring, training, performance assessment,
planning and delegation of workload, coaching and motivating to
improve quality and quantity of work performed.Conducts audits of
the claims process to include coverage analysis, investigation,
valuation, scope, estimate, reserving, and the accurate disposition
of claims.Communicates effectively with agents, policyholders,
Claims Unit personnel, External and Internal Stakeholders.Ability
to manage and adjust claims in accordance with Citizens Best
Practices and Estimating Guidelines including proficiency with the
electronic estimating system and management application.Completes
field re-inspections of vendor or employee claims to ensure proper
claim handling and compliance with company procedures.Assists in
the coordination of vendor involvement in all current claim models.
Participates in training and/or mentoring of internal, external
and/or contracted staff.Develops, analyzes, and reports metrics
useful in measuring performance as well as effectiveness of the
claims operations.Participates in workload surges and/or
catastrophe response as needed, to include mandated overtime during
specific catastrophic events. May assist other Business Units as
neededQualificationsREQUIRED KNOWLEDGE, SKILLS AND
ABILITIES:Working knowledge to interpret and apply laws, rules,
regulations, policies and procedures, and department operational
guidelines in daily functions.Demonstrates leadership and
managerial skills.Ability to exercise independent judgment and be
self-motivatedAdvanced proficiency in Microsoft Word, Excel, and
Outlook.Ability to recognize problematic situations and put into
effect creative solutions.Ability to coordinate large, diverse
teams of adjusters, attorneys, consultants and/or experts.Ability
to plan, prioritize workload, organize, and coordinate multiple
tasks and projects.Ability to work independently, multitask and
adapt to frequent priority changes.Strong analytical,
organizational, negotiation and communication skills.REQUIRED
EDUCATION AND EXPERIENCE:High School Diploma/GEDBachelor's degree
OR 4 years of relevant experience OR a combination of college
education and relevant work experience equivalent to 4 years.2 or
more years of supervisor/managerial experience or experience
leading complex projects or teams.Within 90 days of hire, a valid,
active and appropriate Florida Adjuster license and Appointment
will be required and maintained, as a condition of continued
employmentAND5 or more years of experience relating to P&C
claims (Personal & Commercial)ORJD with 1 year of adjusting
experience OR the designation of Chartered Property Casualty
Underwriter (CPCU)ORJD, licensed to practice law in Florida and in
good standing with The Florida Bar, is exempt from adjuster
licensure at hire and has either:6 months adjusting experience OR 6
or more months of insurance claims litigation experience OR the
CPCU designationPREFERRED QUALIFICATIONS:7 or more years of
experience relating to P&C claims (Personal & Commercial).4 or
more years of supervisory experience with two (2) or more of those
years relating to insurance.Strong knowledge of Florida P&C
Insurance marketplace including matters of coverage, damage
assessment, legal climate and claims law.Active Florida Adjuster
license (620 or 644).Industry designations and/or
certifications.Experience handling Commercial property claims is
STRONGLY DESIRED.Claims litigation experience is STRONGLY
DESIRED.Xactimate proficiency.PHYSICAL REQUIREMENTS:This position
requires the ability to sit for long periods of time, hear and
converse over the telephone, and key frequently on a computer. Must
be mobile, operate a motor vehicle, climb roofs and work in a
highly energetic and flexible work environment. Position may
require periodic overnight travel including lengthy catastrophe
response.Additional InformationWe offer unlimited career potential,
excellent training and development opportunities, and a structured
Career Development program to explore future roles of interest
while growing and developing in your existing role.Citizens offers
a competitive compensation and benefits package that includes
comprehensive medical/dental, Retirement Savings Plan, Vacation and
Sick Time, EAP, Tuition Reimbursement, Community Service and much
more! Retirement savings plan with a generous company match
Medical, dental and vision coverage Company Paid employee basic
life insurance and short-term disability Generous paid time off:
vacation, sick and holiday leave Employee Assistance and Wellness
Programs Tuition reimbursement Professional and leadership
development opportunities Flexible work schedule and Alternative
Work Arrangements Company Paid Parking Employee recognition
programs Relocation assistance (where applicable) Community and
volunteering opportunities Casual dressCitizens is Proud to Be an
Equal Opportunity EmployerVisa sponsorship is not available for
this position.
Keywords: Citizens Property Insurance, Jacksonville , Claims Manager - Commercial Litigation, Executive , Jacksonville, Florida
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