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Adecco - Sr. Manager ACC Delivery

Company: Adecco.
Location: Jacksonville
Posted on: May 27, 2023

Job Description:

About the roleThe Senior ACC Delivery Manger leads a team of ACC Delivery Managers by executing strategic priorities to continuously transform and improve current practices to positively strengthen the organization's capabilities in candidate assessment and onboarding.
The incumbent will provide leadership to their team through the establishment and execution of goals with a clear focus on creating and developing strategic delivery solutions to optimize team performance and meet customer demands. This leader must create an atmosphere where a culture of diversity is embraced, performance is recognized or addressed, and development of current role and careers are fostered. -Strong leadership, problem solving abilities and strategic insight surrounding Adecco's business practices and delivery is critical to success in this role. - - -What you'll be doing

  • Delivers best in class leadership, mentorship, and direct supervision to Delivery Recruiter team with a clear governance structure, delineation of roles, responsibilities, and decision-making authority
  • Responsible for colleague hiring strategy, overall team coaching and development, and motivation of Delivery Recruiters to ensure consistency while driving order fulfillment
  • Trains new Managers to a high standard in a timely manner and coaches' managers on how to ensure performance and productivity of their team.
  • Supports and assists in development of on-going training initiatives to optimize team's performance while familiarizing all with policies and/or procedure changes applicable to their positions
  • Conducts audits of role-based performance metrics and other results-focused measurements in Adecco's Applicant Tracking System; proactively identifying and executing improvement opportunities
  • Coordinates and consults with field leadership to better understand overall needs of our customers and provide clear direction to their team to achieve customer goals
  • Continuously seeks to improve the target operating model, seeking efficiency and NPS improvements via enhanced processes and technology rollouts
  • Prepares and presents status reports and performance results/trends to key stakeholders on fulfillment and the quality of talent pipeline in the database.
  • Closely partners with key stakeholders to ensure current processes are established, developed, and executed seamlessly while continuously partnering on identifying areas of opportunities for process improvement.

    • Provides regular updates to leadership, along with data-backed insights to recommend adjustments to enhance overall team performance.

      About you

      • Bachelor's degree in business or a related field with a minimum of five (5) years of people management required
      • Minimum of 6 months - 1 year internal management experience preferred
      • Shows strong leadership and motivational qualities; leads by example
      • Ability to hold teams accountable to performance metrics
      • Effective change management experience and ability to influence and motivate team
      • Superior communication skills (verbal and written) supporting communication across all levels within the organization
      • Strong attention detail and ability to adhere to defined process flows
      • Ability to work collaboratively with team to create a fast paced, results-driven environment
      • Ability to remain highly self-motivated and ambitious in achieving results
      • Ability to multi-task, prioritize and manage time effectively
      • Knowledge of and the ability to effectively utilize Applicant Tracking Systems
        Why choose us?It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
        You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.
        Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.
        Make an impact where it matters most.A journey to bring out the best in youWe believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
        On , you will find some of the key steps you can expect to guide you along the way.
        As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person's journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.
        Equal Opportunity Employer/Veterans/Disabled -
        The Company will consider for employment qualified applicants with arrest and conviction records -
        The Company may require proof---of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.--- As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.--- ---The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law. -

Keywords: Adecco., Jacksonville , Adecco - Sr. Manager ACC Delivery, Executive , Jacksonville, Florida

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