Convention Service Manager

Company: The Southbank Hotel at Jacksonville Riverwalk
Location: Jacksonville
Posted on: September 12, 2023

Job Description:

REPORTS TO: Director of Catering

SUPERVISES DIRECTLY: N/A

Purpose for the Position: The Convention Service Manager is responsible for providing high quality service while monitoring and controlling financial obligations, administrative responsibilities, and managing asset protection. The position must demonstrate the ability to take ownership in the success of events in addition to identifying training opportunities to plan strategies to accomplish goals.

Essential Responsibilities:

-Monitors all contractual agreements pertaining to rooms, meeting space, food and beverage, and special concessions.
-Coordinates all agreements stipulated in the group/event contract between operational departments.
-Responsible for maximizing food and beverage revenues from assigned groups by solicitation of affiliate business and up selling.
-Effectively communicate necessary information to all departments to successfully execute a group's needs.
-Identifies operational challenges associated with a group and determines how to best work with the property staff and customer to solve these challenges and to develop alternative solutions.
-Manages group room blocks and meeting space for average to large-sized groups.
-Engage in site visits and/or other client meetings.
-Maintain strong client relations and follow up on deposits, rooming lists, and all necessary information to properly organize group needs.
-Acts as liaison between field salesperson and the customer throughout the event process (pre-event, event, and post-event).
-Verify credit information submitted in the finance department at point of turnover.
-Acquire full understanding Reslinks.
-Must be flexible to manage the needs of business pertaining to the schedules of the property's groups and events.
-Participate in trainings and other sales-related meetings as required.
-Adheres to all standards, policies, and procedures.

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