Convention Service Manager
Company: The Southbank Hotel at Jacksonville Riverwalk
Posted on: September 12, 2023
REPORTS TO: Director of Catering
SUPERVISES DIRECTLY: N/A
Purpose for the Position: The Convention Service Manager is
responsible for providing high quality service while monitoring and
controlling financial obligations, administrative responsibilities,
and managing asset protection. The position must demonstrate the
ability to take ownership in the success of events in addition to
identifying training opportunities to plan strategies to accomplish
-Monitors all contractual agreements pertaining to rooms, meeting
space, food and beverage, and special concessions.
-Coordinates all agreements stipulated in the group/event contract
between operational departments.
-Responsible for maximizing food and beverage revenues from
assigned groups by solicitation of affiliate business and up
-Effectively communicate necessary information to all departments
to successfully execute a group's needs.
-Identifies operational challenges associated with a group and
determines how to best work with the property staff and customer to
solve these challenges and to develop alternative solutions.
-Manages group room blocks and meeting space for average to
-Engage in site visits and/or other client meetings.
-Maintain strong client relations and follow up on deposits,
rooming lists, and all necessary information to properly organize
-Acts as liaison between field salesperson and the customer
throughout the event process (pre-event, event, and
-Verify credit information submitted in the finance department at
point of turnover.
-Acquire full understanding Reslinks.
-Must be flexible to manage the needs of business pertaining to the
schedules of the property's groups and events.
-Participate in trainings and other sales-related meetings as
-Adheres to all standards, policies, and procedures.
Keywords: The Southbank Hotel at Jacksonville Riverwalk, Jacksonville , Convention Service Manager, Executive , Jacksonville, Florida
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