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Branch Director

Company: Community First Credit Union
Location: Jacksonville
Posted on: September 15, 2023

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Branch Director Regular Full-Time Management Jacksonville, FL, US 30+ days ago Requisition ID: 2760 The Branch Director will oversee the daily operations of assigned branch locations and branch leaders. The director will work closely with the management team to ensure branches are meeting their financial goals and providing excellent customer service. Responsible for managing branch risk, ensuring operational efficiency, and maintaining compliance with credit union policies and regulations. Plays a key role in branch budgeting, member satisfaction, and supports the strategic plans for branch growth. Major Duties and Responsibilities

  • Provide leadership and guidance to branch managers and staff to ensure that they are meeting performance expectations and delivering excellent member service. Monitor branch performance and ensure that all branches are meeting targets for member service, sales, and operational efficiency. Develop and implement branch strategy, policies, and procedures in alignment with the credit union's goals and objectives.
  • Collaborate with other department heads and credit union executives to develop and implement new products and services. Monitor and analyze market trends and competition to inform branch strategies. Ensure that all branch staff are trained on credit union policies, products, and services, as well as compliance requirements.
  • Collaborate with credit union management to develop and implement organization-wide initiatives and strategies.
  • Develop and maintain positive relationships with members, employees, and community groups across all branches. Participate in credit union committees and other groups to provide input on products and services, and represent the credit union in the community.
  • Develop and manage budgets for branch operations, ensuring that financial goals are met.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Knowledge and SkillsExperienceFive years to eight years of similar or related experience, including preparatory experience.Education/Certifications/LicensesA college degree preferred. Interpersonal SkillsThe ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.Other SkillsStrong knowledge of federal and state regulations governing credit unions and financial institutions. Excellent interpersonal and communication skills, with the ability to work effectively with diverse groups of people. Strong leadership and management skills, with the ability to motivate and coach teams. Ability to analyze financial and operational data and develop strategies to improve performance.ADA RequirementsPhysical RequirementsIs able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Community First Credit Union is an Equal Opportunity Employer M/F/D/V -

Keywords: Community First Credit Union, Jacksonville , Branch Director, Executive , Jacksonville, Florida

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