Director of Housing Operations

Company: University of North Florida
Location: Jacksonville
Posted on: September 18, 2023

Job Description:

Please see Special Instructions for more details. Applicant must complete a Support Staff/Administrative/OPS Application; all supplemental documents are required to be uploaded:

Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Robert Boyle, Senior Director of Housing and Residence Life at rboyle@unf.edu. Review of applications will begin on October 2, 2023. Job Function

• Serves as department lead in ensuring departmental strategies are appropriately implemented and all goals are met in all areas of responsibilities as outlined below.
• Serves as department lead in an advisory capacity for staff and residents, including providing coaching and consultation in, all areas of responsibilities as outlined below.
• Serves as department lead in in developing proposals and recommendations as it relates to all areas of responsibilities as outlined below The Director of Housing Operations serves the department as a senior professional responsible for directing functions and personnel for the following areas of responsibility:
  
  
  • Main Housing and Residence Life office operation, including main desk reception operation and all customer service efforts related to areas of responsibilities
  • Housing contract in-take, processing and management processes for more than 3,700++ residential beds
  • Resident room and roommate assignment process for more than 3,700 residential beds
  • Resident move-in and move-out processes and events
  • Marketing efforts, including oversight of departmental website and social media
  • Communication and information technology systems, including the residential management system (currently StarRez)
  • Serves as the department's chief information officer as it relates to mass communications to residential students for direct areas of responsibility
  • Campus partner initiatives, including but not limited to, Enrollment Services, including Financial Aid, Scholarship and Strategic Initiative, One-Stop Student Services, Admissions, Welcome Center, New Student and Parent Orientation, Enrollment Services Processing, Records and Registrations and Enrollment Services Communications; International Center, Athletics, Information Technology Services, Procurement Services, Dean of Students Office as it relates to Care Services, including Nesting Place efforts for homeless students; Dining Services
  • Staffing efforts during all Admissions events, including but not limited to, new student orientation, open houses and general campus tour events
  • Guest and summer conference/camp housing efforts and services
  • Leads department efforts to maintain the Housing Operations standard operations procedures manual
  • Assists Senior Director in the development of the annual department auxiliary budget in excess of $20 million dollars,
  • Monitors and provides statistical analysis of occupancy on an on-going basis
  • Counsels students and families, and other members of the university community, in determining student housing needs
  • Shares in policy development, interpretation and enforcement in matters related to functional areas within Housing and Residence Life
  • Manages associated Housing Operations budgets, including personnel expenses
  • Oversees department inventory management of technology hardware and peripherals
  • Assists Senior Director with regard to department office space assignment and usage
  • Participates in University crisis management and response as necessary
  • Participates in Senior Staff on-call rotation (weekly rotation)
  • Represents department on University committees and special projects
  • Works with and at times directs third-party vendors/contractors associated with housing operations
  • Receives training and serves as an active member of the Incident Management Team
  • In conjunction with the Director of Residence Life, assigns and manages department Building Emergency Coordinators
  • Direct supervision and evaluation of the following Housing and Residence Life staff members: Associate Director of Housing Operations; Office Manager; support/clerical staff; In-direct supervision of Assistant Director of Housing Operations (Assignments, Guest/Conference Housing), Housing Assignments Specialist, 2 Program Assistants, 2-4 Office Assistants
  • Works collaboratively on a regular basis with Director of Residence Life, Associate Director of Housing Facilities and Assistant Director of Budgets
  • This job description provides an outline of major job functions but is not an all-inclusive list. Through the course of the year there will be times where staff will be called to service based on the needs of the department that may not be outlined in a job description. Housing & Residence Life professionals need to be flexible and realize other duties will be assigned as needed. Percentage Of Time 100 Marginal Functions In the absence of the Senior Director of Housing and Residence Life, Director of Housing Operations may act as the supervisor of overall Housing and Residence Life department. May serve on a variety of University committees representing the interests of the department and division; May travel to professional conferences to represent department as needed; Provides support to functions outside the department which have University-wide or Academic and Student Affairs significance; Attends University special events as required. Required Qualifications A Master's degree from a regionally accredited college or university in a directly related area of specialization and six years of experience directly related to the job functions; or a Bachelor's degree from a regionally accredited college or university in a directly related area of specialization and eight years of experience directly related to the job functions. Faculty Position Required Qualifications N/A Departmental Requirements Preference will be given to persons who are currently directly involved in a housing and/or residence life program and who have demonstrated ability in housing operations logistics; a thorough knowledge of student and human development theories; demonstrated leadership skills and abilities; direct experience with housing and residence life leadership and development; experience with housing and residence life operations. The position of Director requires the ability to review written documents, manuals, journals and publications; operate office equipment including PC/printer/duplicating equipment as well as being able to assist others in doing so. Visual and auditory abilities sufficient to: monitor and inspect housing facilities for safety violations, cleanliness and suitability for habitation, respond to emergencies, recognize fire alarms, recognize facial structures for security purposes, recognize obstructed stairwells, recognize missing smoke detectors and fire extinguishers, loose railings, cracked sidewalks and landing and be able to monitor adherence, to rules and policies published in the Resident Handbook; Must have the abilities to provide clear instructions and directions in emergencies situations where rapid and clear communication is essentials; Interaction with parents, students, faculty, staff and other community members in person, via radio/on-call phone, on the telephone and in enforcing rules, regulations, and safety functions. Physically must be able to ascend stairwells to gain access to 2nd and 3rd story apartments (no elevator access), ascend narrow spiral stairwells to gain access to lofty bedroom units. Meets with professional level staff including Senior Director, Associate Directors, Assistant Directors and Coordinators on a regular basis to develop and carry out policies and procedures. Meets with students, staff, community members, faculty, contracted vendors and others. Directs the development of trainings, selection and evaluation processes for all levels of staff.
    
    Works independently most of the time but has weekly contact with supervisor. Evaluated by the Senior Director of Housing and Residence Life annually or as needed. This position will have on-call responsibility and will be expected to respond via cell phone quickly to assist staff in situations related to resident policy enforcement and student care Additionally, there will be occasional evening, holiday and weekend responsibilities. Statement(s) of Understanding Definition This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.
    
    This position has been designated as a Campus Security Authority ( CSA ). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA's responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in-person training session. For more information concerning the training sessions or CSAs, please contact the University Police Department at (904) 620-2800 or the Office of the General Counsel at (904) 620-2828.
    
    The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator. Required Licensure or Certification Valid driver's license Machines/Equipment used regularly Computer, electronic keys/locks, copier, cell phone, fax, pens, paper, and other audio/visual devices. Anticipated Start Date 01/08/2024 Job Posting Date 08/14/2023 Application Review Date 10/02/2023 Application Deadline Open Until Filled Yes Point of Contact Information Robert Boyle, Senior Director Hiring Official Robert Boyle, Senior Director Location if not Jacksonville NA Special Instructions Applicant must complete a Support Staff/Administrative/ OPS Application; all supplemental documents are required to be uploaded:
    
    Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Robert Boyle, Senior Director of Housing and Residence Life at rboyle@unf.edu. Review of applications will begin on October 2, 2023. Required fields are indicated with an asterisk (*).

Keywords: University of North Florida, Jacksonville , Director of Housing Operations, Executive , Jacksonville, Florida