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Managed Services - Guidewire Technical Delivery Lead - Manager

Company: PwC
Location: Jacksonville
Posted on: February 12, 2024

Job Description:

Specialty/Competency: Managed Services
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 40%

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Guidewire Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Guidewire investment by managing the support and continuous transformation of their solutions in the areas of insurance solutions such as Policy Center, Billing Center and Claim Center as well as Guidewire analytics and data solutions.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.

    Job Requirements and Preferences :

    Basic Qualifications :

    Minimum Degree Required :
    Bachelor Degree

    Minimum Years of Experience :
    5 year(s)

    Preferred Qualifications :

    Preferred Knowledge/Skills :

    Demonstrates extensive knowledge and/or a proven record of success in the following areas:
    • Demonstrates ability tothrive, and available during sustained period of time of instability with client's Guidewire solution and escalations;
    • Identifies and addresses client needs by developing and sustaining impactful client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities;
    • Develops solutions based on common issues facing clients in all lines of the P&C Industries (e.g., Auto, Home, Commercial, Workman's Comp, etc.);
    • UnderstandsGuidewire Web Services & Event Rules Framework;
    • Understands service availability and service operational dashboards;
    • Demonstrates understanding of XML & JSON message formats;
    • Understands DevOps and build/deployment processes;
    • Demonstrates experience with ServiceNow or any related products;
    • Understands batch jobs scheduling and execution;
    • Demonstrates expert organization skills and abilities assisting clients in the support of Guidewire Suite solutions and improving business processes; and taking a proactive approach to quality;
    • Demonstrates expert abilities leading global teams to generate a vision, establishing direction and motivating members, creating a community of high performing professional consultants, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation;
    • Demonstrates extensive abilities and/or a proven record of success developing strategy as well as writing, communicating, facilitating, and presenting cogently; to and/or for all levels of industry audiences, clients and internal staff and management, such as presentation slides, practice marketing materials, change management plans and/or project plans, workshops and whitepapers, practice, methodologies and tools, policies and procedures, and/or other standard business communications;
    • Demonstrates expert abilities with ITIL Incident & Problem management;
    • Demonstrates abilities to identify improvement opportunities and suggest solutions;
    • Demonstrates knowledge of the Core Guidewire & Digital products; and,
    • Demonstrates knowledge of the P & C Insurance industry.
      Learn more about how we work: https://pwc.to/how-we-work

      PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

      All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

      For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-mgdsrvcsmanager

Keywords: PwC, Jacksonville , Managed Services - Guidewire Technical Delivery Lead - Manager, Executive , Jacksonville, Florida

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