Shelter Manager - Sulzbacher Village
Company: Sulzbacher
Location: Jacksonville
Posted on: April 25, 2024
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Job Description:
Job Title: Shelter Manager
Department: Human Services
Reports To: President of Housing
FLSA Status: Exempt
Hours: Full-time
Location: Sulzbacher Village
Summary
The Shelter Manager is an interdisciplinary role responsible for
ensuring the overall security, efficiency and general operations of
Sulzbacher Village. He/she works collaboratively with other
departments to develop and implement a seamless continuum of care
for residents. The Manager also plays an important role to ensure
that grant requirements are met, including accurate and timely
required reports.
Supervisory Responsibilities
The Shelter Manager supervises multiple functions including Intake
and Compliance Coordinator, Advocates, Americorps Member, Interns,
and shelter volunteers.
Essential Duties and Responsibilities
1. Works in close partnership with Housing leadership, managers and
employees to ensure efficient operations; cultivates a respectful
culture that affirms the integrity and dignity of each resident and
upholds the mission, philosophy and positive public image of the
Center.
2. Assists in developing and maintaining assigned budget(s)
3. Utilizes creative problem solving and innovation to streamline
operations; Continually reviews and revises policies and procedures
to ensure efficient operations within the shelter and across
departments, and to proactively support continuous improvement
4. Works closely with the Director of Facilities, Director of Food
Services, Director of Early Learning and After School Programming,
to monitor, evaluate, and improve overall effectiveness and
integration of respective programs; Works closely with Health
Services to ensure a seamless continuum of care and improved
compliance for shelter residents.
5. Recruits, directs and evaluates the work of assigned direct
reports
6. Serves as FSCJ Bachelor level intern supervisor. Coordinates
with Human Resources and Volunteer Coordinator to facilitate the
recruitment of interns and volunteers
7. Provides oversight of labor management and determines
appropriate staffing levels to accommodate the needs of the Shelter
operation
8. Provides oversight and guidance for all shelter client relations
including (but not limited to) grievances, critical incidents, and
safety/facility concerns
9. Monitors utilization of the Client Track HMIS database to ensure
timely and accurate reporting of all client data; prepares reports
and statistical data as required
10. Facilitates interdepartmental communication and conducts
regular staff and client meetings
11. Develops and implements training programs to cultivate
excellent customer service, shelter program compliance, safety and
security for clients and staff
12. Ensures compliance with shelter policies and procedures
including but not limited to intake, dorm standards, chores, and
facility safety
13. Works closely with the President of Housing and Management team
on safety and security measures for the campus
14. Works as part of the interdisciplinary team that plans and
executes new programs and activities for clients.
15. Works in partnership with community agencies and other
organizations to identify and recommend opportunities to expand
services.
16. Any other duties as assigned.
Resident, Guest and Internal Focus
The Shelter Manager is sensitive to cultural, spiritual and
practical needs of residents, families, guests and staff members in
all interactions. He/she provides positive feedback and comments
about the quality of work and effort that have been offered by
patients, residents, families and coworkers, and adjusts priorities
and schedules to meet specific customer needs. The Manager reports
and/or corrects problems related to safety, cleanliness and comfort
of resident, patient and work areas, and follows Universal
Precautions and Infection Control techniques. He/she demonstrates
an understanding of their role in facility safety plans and
procedures related to fire, weather and other disasters.
Education and/or Experience
--- Bachelor's Degree required, Master's Degree preferred in Social
Work, Public Administration or Human Services from an accredited
university preferred
--- Minimum of 2 years' experience in a social service/management
setting
--- Previous managerial experience preferred
Physical/Mental Demands & Working Conditions
--- Must be 21 years of age
--- Personal car and valid Florida driver's license
--- Acceptable annual Motor Vehicle Record check
--- Ability to pass a Level II Background Screening
--- Excellent interpersonal, communication and management
skills
--- Physically able to work in a fast paced environment
--- Ability to work various shifts as required to ensure that
services are effectively provided to residents
--- Ability to travel
--- Ability to provide training and educational
seminars/sessions
PIfe952f1a5be2-31181-34318660
Keywords: Sulzbacher, Jacksonville , Shelter Manager - Sulzbacher Village, Executive , Jacksonville, Florida
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