Director - Client Communications
Company: Disability Solutions
Location: Jacksonville
Posted on: May 2, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Communications Travel Percentage : 0%Job DescriptionAre you
curious, motivated, and forward-thinking? At FIS you'll have the
opportunity to work on some of the most challenging and relevant
issues in financial services and technology along with some of the
most recognized brands globally. Our talented people empower us,
and we believe in being part of a team that is open, collaborative,
entrepreneurial, passionate and above all fun.About the role:Lead
external facing, Client Communication function as part of the
Client Enablement and Capabilities org, under Client Experience,
Banking Solutions. Role scope includes directing the team,
transformation and operational success of the function.About the
team:Daily management of two teams of Comms Analysts covering 1/
general external client communications and 2/ client incident
communications, to ensure the successful delivery of client facing
operational communications:
- General bulletin communications including comms covering
product notification, product releases, maintenance, regulation &
compliance, education etc
- Incident Comms supporting a 24x7 operation delivering client
facing incident communications
- Other related duties as requiredWhat you will be doing:As part
of the ongoing Client Experience transformation you will lead
change projects for the Comms team.-- The aim of this
transformation is to enhance and optimize our clients experience,
in particular the communications that Client receive from FIS.--
This will include but is not limited to:
- Identifying areas where we can improve our communications to
clients, driving ideation, collaboration and proactively gathering
input to design and co-create initiatives that successfully deliver
the required changes.
- Building strong relationships with internal and external
stakeholders and partners such as Technology, Sales, Transformation
Office, Marketing, Development, and other CX teams, who are
integral to the success of the Comms transformation
- Influence and collaborate using data informed recommendations
and proposals and proactively engage with stakeholders during, pre
and post changeWhat you bring:
- Experience leading a MarComs/Comms function and a team, through
change and operational transformation
- Team Leadership experience in a large, fast paced,
multinational , matrixed environment
- Extensive experience with external, Client communications -
Proficiency in communication practices and techniques, particularly
external client facing operational communications involving
multiple stakeholders
- Project management experience and or certification preferred
and the ability to manage multiple complex change projects while
continuing to deliver against required service levels
- Bachelor's degree in communications or Marketing / Comms or the
equivalent combination of education, training, or work
experienceWhat we offer you:As part of FIS, we expect you to bring
your best--every day. That's why we'll reward you with exceptional
benefits that include:--
- Ample development--resources--to--help advance your
skills.--
- Opportunities to face--the biggest challenges in financial
services and technology.----
- The time--to give back to local charities in your
community.--
- A collegial environment where collaboration, flexibility and
respect are top of mind.Privacy StatementFIS is committed to
protecting the privacy and security of all personal information
that we process in order to provide services to our clients. For
specific information on how FIS protects personal information
online, please see the .EEOC StatementFIS is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information, national origin, disability, veteran
status, and other protected characteristics. The EEO is the Law
poster is supplement document For positions located in the US, the
following conditions apply. If you are made a conditional offer of
employment, you will be required to undergo a drug test. ADA
Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Jacksonville , Director - Client Communications, Executive , Jacksonville, Florida
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