Payroll Operations Manager
Company: NGA HR
Posted on: September 14, 2018
The Payroll Operations Service Manager is a critical and highly visible role within the NGA Human Resource Outsourcing (HRO) line of business. This role is responsible for ensuring the day-to-day services for a defined client(s) are delivered according to the contract, both in terms of timeliness, quality and in line with the agreed service levels (SLAs) and metrics. The Operations Service Manager will not have direct reports but will have a dotted line into Team Lead and Payroll Specialist, both on and offshore, who are responsible for timely and accurate delivery of payrolls, assisting in evaluating change requests and operational improvements. The role of Payroll Operations Manager requires an in-depth knowledge of the end-to-end payroll cycle. Working knowledge of critical inputs and outputs, such as third party interfaces, timekeeping, tax filing/compliance, accounting, benefits and other key areas that integrate with payroll is essential. Interacting daily with various levels both internally at NGA and at the client level is essential. This role is critical to fostering an environment of collaboration in addition to creating a culture focused on operational excellence. In addition, the ability to think strategically is vital to this role. Essential Functions: Partner with Payroll Core Processing Operations Manager to ensure the day-to-day operational processes are being delivered effectively to meet the client and NGA objectives. Partner with Payroll Core Processing Operations Manager and other functional production managers to ensure Payroll Specialists are delivering consistent and accurate payroll cycles and associated programs are executed timely. Work directly with the client on CPI initiatives. Maintain and manage open items list to capture, report and drive-out improvements and solutions. Serve as an escalation point both internally and with the client. Adhere to, remain current on and disseminate current policy, tax regulations and compliance items. Increase effectiveness and efficiency through executed improvements. Responsible for SOC1 compliance. Facilitate and/or lead client calls as needed. Plan and lead the execution of Year End efforts for defined client(s). Participate in RFP sessions or new client implementations as requested. Other duties, as assigned by your immediate supervisor and/or manager. Key Competencies: Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective Supervisory Responsibility: This position will have supervisory responsibility. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee frequently sits; uses hands and fingers, handle or feels objects, tools or controls; reach with hands and arms; talk or hear and occasionally required to stand; walk; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 am to 5:30 pm. This position regularly requires long hours and weekend work. Travel: Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. Skills and Experience NGA Human Resources offers you a unique chance to build a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. At NGA HR, we're dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Required Education and Experience: Minimum 10 years of experience in payroll, including a minimum of 3 years at a management capacity Intermediate to advance Microsoft Excel, PowerPoint and Word skills. Preferred Education and Experience: BA/BS college degree in Accounting, Business Management or related field of study Demonstrate leadership skills with tangible business results Excellent customer service skills Excellent communication skills, both verbal and written Effective negotiation skills Microsoft Access skills Workday, SAP or Peoplesoft knowledge CPP and/or Lean Six Sigma EEO Statement NorthgateArinso, Inc. (NGA HR) provides equal employee opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, NGA HR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties and/or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Keywords: NGA HR, Jacksonville , Payroll Operations Manager, Executive , Jacksonville, Florida
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