JacksonvilleFLRecruiter
the smart solution for Jacksonville jobs

VP of Operations HCA

Company: Hospitals/Clinics, Jacksonville, FL
Location: Jacksonville
Posted on: November 10, 2018

Job Description:

The Vice President of Operations (VPO) serves a key role on the ROI operations leadership team while providing assistance in establishing and delivering on the region’s organizational strategic plans. The position provides direction, leadership and management to the ROI Operations team including Regional Directors, Operations (RDO), Sr. Manager, Operations (SMO) and Regional Manager, Operations (RMO). This position is also responsible for establishing and maintaining communication with new and existing customers to establish and maintain Company services.

Duties and responsibilities Leadership Responsibilities Responsible for member retention and quality, to include visiting member facilities on a regular basis. Will have a comprehensive understanding of all product lines and will be responsible for ensuring that RDOs, SMOs and RMOs are trained on all products and services. Will have a comprehensive understanding of how to optimally use Company technology at our top three (3) client facilities. Ensure ongoing communications with HIM Directors or contact person via phone are made in accordance with Company’s Total Quality Management process. Meet with HIM Directors and/or Facility Administrators to discuss service levels and negotiate service agreements on a regional level. Strong utilization of SalesForce to include monitoring and documenting member information. Review, assess and provide resolution to all negative and neutral customer services surveys. Maintain frequent contact with all levels of the ROI Operations Management team. Ensure frequent phone contact is made between each ROI Specialist and their managers/supervisors. Provide exceptional time management skills to include being mindful of meeting deadlines, responding timely to emails and phone messages. Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance. Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data. Complete a minimum of 25 QI’s with top accounts per year per region and visit as appropriate. Attend and participate in annual state association meetings. Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure. Organize and conduct at least one quarterly onsite customer meeting per region covering Company offerings, customer satisfaction level and industry trends. Stay abreast of current and pending laws and regulations pertinent to the industry. Leads initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity, customer retention and reduce labor and material expense. Deliver service contribution margin targets by optimizing service capabilities and variable cost productivity initiatives. Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes. Review and follow up on metrics on field service profitability to maximize productivity. Maintain daily contact with the field Executive Management team. Ensure timely delivery of reports for each location. Monitor revenue and expense to improve Gross Margin and make necessary changes for continuous improvement. Provide support and final decision making on service and financial issues. Confidentiality Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records. Customer Service Skills Meet with Directors, Administrators, or COO’s to discuss service issues. Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management. Customer Retention and Satisfaction. Organize and conduct at least one monthly onsite customer meeting per region covering customers’ satisfaction level. Ensure weekly staff meetings are held at each location. Performs other duties as assigned. Requirements

Qualifications Four year degree in business or related field and/or minimum of 7 years of work experience in the Healthcare field RHIT or RHIA certification, preferred Knowledge of HIM Services (coding) Demonstrated ability to lead people and get results through others Ability to organize and manage multiple priorities Problem analysis and problem resolution at both a strategic and functional level Excellent interpersonal and communication skills

Keywords: Hospitals/Clinics, Jacksonville, FL, Jacksonville , VP of Operations HCA, Executive , Jacksonville, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Route Sales Manager In Training
Description: Join Employer's sales team as a Route Sales Manager in the Palm Coast, FL market. Within our industry leading Institutional division, this opportunity offers comprehensive chemical products and solutions (more...)
Company: Ecolab
Location: Daytona Beach
Posted on: 11/15/2018

Finance Manager
Description: We Are Hiring Finance Manager - Jacksonville - FT, Days - Joe Adams Admin - Jacksonville, FLWhy Join Employer Employer is a faith-based healthcare organization dedicated to transformation through innovation (more...)
Company: Ascension
Location: Jacksonville
Posted on: 11/15/2018

Route Sales Manager In Training
Description: Join Ecolab's sales team as a Route Sales Manager in the Palm Coast, FL market. Within our industry leading Institutional division, this opportunity offers comprehensive chemical products and solutions (more...)
Company: Ecolab
Location: Daytona Beach
Posted on: 11/14/2018


Medical Director Position - Coastal City living in Jacksonville, FL
Description: Psychiatric-Mental Health opening in Jacksonville, Florida. This and other physician jobs brought to you by DocCafe.com Wekiva Springs Center located in Jacksonville, FL is recruiting a New Medical Director (more...)
Company: Universal Health Services
Location: Jacksonville
Posted on: 11/14/2018

Retail Store Manager
Description: Retail Store Manager Description DICK'S Sporting Goods is seeking a Big Box Retail Store Manager to oversee store operations in Gainesville, FL. You will be responsible for driving company objectives (more...)
Company: Dick's Sporting Goods
Location: Gainesville
Posted on: 11/15/2018

Pharmacy Manager
Description: Additional Job Information Title: Pharmacy ManagerCity, State: Jacksonville,FLLocation: SVM-St Vincent's RiversideDepartment: Pharmacy Services General 001Additional Job Details: Full-Time,Rotating, 40 (more...)
Company: Ascension
Location: Jacksonville
Posted on: 11/12/2018

Pharmacy Regional Director
Description: Additional Job Information Title: Dir-PharmacyCity, State: Jacksonville,FLLocation: SVM-St Vincent's RiversideDepartment: Pharmacy Services General 001Additional Job Details: Full-Time,Day, 80 hours, (more...)
Company: Ascension
Location: Jacksonville
Posted on: 11/15/2018

Current College Students - In-Store Management Executive Internship (Northern, MN)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Jacksonville
Posted on: 11/14/2018

Current College Students - In-Store Management Executive Internship (Minneapolis, MN)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Jacksonville
Posted on: 11/14/2018

Retail Spa Manager
Description: This position requires experience, education and dedication beyond a regular hourly position. We will limit interviews to those applicants who are ready for a career with our team and are willing to work (more...)
Company: Hand and Stone Spa
Location: Jacksonville
Posted on: 11/15/2018

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Jacksonville RSS job feeds