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Director - Administration, Customer Care & Corporate Systems

Company: McCall Service Inc.
Location: Jacksonville
Posted on: July 14, 2019

Job Description:

Who is McCall and What is a Director - Administration, Customer Care and Corporate Systems --- McCall is a family-owned, privately held, PCT "Top 100" Pest Management Company that delivers solutions to commercial and residential customers from eight (8) service centers located throughout Florida and Georgia. Today, McCall is a full-service company specializing in residential and commercial consumer and environmental services, including: pest solutions, mosquito remediation, termite protection, fumigation, bed bug treatment, wildlife management, new construction services, fuel oil services, crawl space solutions, home inspections, and lawn and irrigation services. Since 1928, our company has been recognized for exceptional people, technical abilities, and the unexpectedly high level of service we provide our clients. Our slogan of "Call McCall.... We do It All!!!" has been heard and passed along throughout our service area for 90 years! That is something to be proud of. We encourage you to visit our website at and to check us out on LinkedIn at At McCall, we know we want to create a culture of builders - people who are curious, explorers, catalysts of growth and change. They like to be creative, to think, and to implement ideas. They see the way we do things as just the way we do things--now-but not necessarily how things should or shall always be done. A builder's mentality helps us approach big, hard-to-solve opportunities with a humble conviction that success can come through iteration: invent, launch, reinvent, relaunch, start-over, rinse, repeat, again and again. Builders know the path to success is anything but straight. McCall is currently seeking one outstanding candidate to be our new Director - Administration, Customer Care and Corporate Systems ("Director"). The Director will be an exceptional experienced leader, devoted to providing a superior customer experience and skilled with utilizing technology systems for efficiency gains. If you love leading others, running a business and serving your community, then you will want to be a part of our team and our future. You will learn our industry during your three (3) month rotational training period and lead a corporate team whose passion is to deliver exceptional service and expertise for families and businesses alike. The successful candidate must be creative, business minded and capable of leading a team and business that is sustainable, scalable, profitable and that has enterprise value. If you're looking to take on a new challenge while making a difference in the health and well-being of your community and environment, McCall just might be the place for you! If you want to be part of an entrepreneurial, industry leading, customer focused, employee friendly, and growing company, let's talk. The Job---Our new Director will be a senior leader at McCall and will report directly to one of our owners. You will have authority over a large corporate team that encompasses our Customer Care Center, Information Technology, Technology Strategy, Database and Systems Administration, Business Analysis, and all systems development and application development. In short, you will provide a strong foundation for the company as our technology platform continues to grow and corporate administrative needs continue to grow. Upon completion of your three (3) month on-boarding period, you will be the leader of one of our corporate teams helping our company add value to the leading organizations, corporate brands, and wonderful residents across Florida and Georgia. You will be responsible for leading a team of professionals across your divisions of responsibility. Your efforts will defend our clients' brands and contribute to millions of people eating safer food and living and working in healthier environments. This critical role cannot be comprehensively described in a two (2) page job ad. Thus, we would like to extend a challenge (or a kernel of advice to those interested in applying):--If someone offers you an amazing opportunity and you're not sure you can do it, say yes - then learn how to do it later! McCall will be offering amazing opportunities to those ready to say yes. Who You Are...The successful candidate will have a demonstrated history of successful experience leading a large corporate administrative team and will possess the following abilities and will be responsible for, amongst other things: Assuming leadership of an entire corporate team across multiple divisions upon completion of on-boarding period--Exceptional People Development skills, with a proven track record of leadership development of others, to include performance evaluations, addressing coaching opportunities and training.Dynamic leadership skills, with experience in delivering customer retention results, with development of a motivated team dedicated to improvement of Customer Service and Retention, through continual training, and follow through on our commitment.Superior operational leadership skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth with balancing expense marginsFamiliarity with route based software systems (preferably PestPac and WorkWave)Familiarity with all Microsoft systems and managing same.High Level of Recognizing and Developing Talent, when recruiting, selecting and training, of all sales, service and customer service staff, including management.Ability to travel to branch locations as needed and to newly acquired operations for integrating target companies post-acquisition. What You'll Get...Employees are more than a number here and we appreciate their hard work and passion with an unmatched total compensation package. We want to help our employees build not just a great career, but a great future. When you put your skills to work with McCall, you'll have access to these great benefits, including:Health and Well-BeingMedical Insurance 75-80% employer coverage for the employeeDental, Vision and Voluntary Insurance paid 100% by employeeFlexible Spending Accounts (FSA) for medical and childcare expensesContribution towards--local gym membership Financial Security + Career DevelopmentCompetitive compensation, industry leading for our market: $70,000 - $95,000 DOEUncapped performance based bonuses401(k) Savings Plans (Traditional & Roth). McCall loves to save for retirement and matches 50% of the first 6% of employees' 401(k) contributions!Life insurance,--100% company paid--(with options to buy up)Long and short-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options through AflacProfessional and Career Development Ability to grow and advancePaid TrainingCompany cell phone resulting in an average savings of $75 per month in expensesCompany-provided vehicle + gas card resulting in an average savings of $970 per month in expenses Work/Life BalanceFull time, year-round employment (semi-monthly pay day).Paid training and in-depth orientation at our state of art training facility in Gainesville, Florida.A highly experienced team of professionals to work with including multiple professional Entomologists, many military veterans, an attorney, professional computer geeks, and many others from a variety of backgrounds.More time with friends and family is priceless so McCall has paid time off--including--six (6)--paid holidays and an excellent vacation package, McCall wants you to have fun and enjoy life.Recognition programs, bonuses, prizes, giveaways, and advancement opportunities. McCall is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug and smoke-free environment. If you are serious about the next step in your career, we are serious about helping you get there. Let our 90+ years of business success drive your career forward.

Keywords: McCall Service Inc., Jacksonville , Director - Administration, Customer Care & Corporate Systems, Executive , Jacksonville, Florida

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