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Inside Account Manager

Company: AWC
Location: Jacksonville
Posted on: August 17, 2019

Job Description:



Inside Account Manager





Jacksonville, FL

Full-time

About AWC, Inc.

Our employee owners work with our global partners to provide integrated industrial automation solutions with life cycle support and services. Our Winning Together culture has been the foundation for profitable growth for AWC, our partners and customers for over 50 years. "Out caring our competitors" while striving for 5-Star Excellence in everything we do is our competitive advantage.

To better serve our partners and customers we are adding the role ofInside Account Manager (IAM). The IAM has direct and daily contact with our customers and is expected to grow relationships and accounts. The position is fast paced and requires excellent communication, critical thinking skills and the ability to multitask. The IAM sells company products in conjunction with Outside Account Managers (OAM), to increase customer penetration and sales opportunities. Success is measured by meeting sales objectives and performing all duties with a high ethical standard while exceeding all customer requirements.

Duties and Responsibilities:


  • Proactive customer support and follow-up for target accounts

  • Work closely with manufacturer and outside account manager to secure best pricing levels for key products and target accounts

  • Manage & Prioritize incoming requests from multiple sources (i.e. fax, email, phone calls)

  • Specify and recommend products to customers based on the customer application.

  • Be able to offer alternative solutions for customers based on AWC's core products



    • Support inside/outside sales staff

    • Acknowledge & Process customer's Request For Quotes (RFQ)

    • Acknowledge & Process customer's Purchase Orders (PO)

    • Set up & Manage customer requirements (Quote & Order)

    • Set up & Manage customer account codes

    • Set Up Part Numbers (as required)

    • Proactive Expediting via Weekly Open Order Report

    • Reactive Expediting (as requested)

    • Acknowledge & Process Request for Return or Repair



      • Build & Maintain Customer & Vendor Relationships

      • Monitor & Manage Customer Order Management Systems (as required)

      • Co-Management Key Accounts with Outside Account Managers.

        Required Qualifications:


        • Automation and/or Electrical experience preferred

        • Minimum 2-year degree or equivalent, relevant industry experience

        • Committed to providing an un-compromised level of Customer service

        • Desire and commitment to grow both personally and professionally.

        • Ability to work in a fast paced team environment

        • Sense of urgency, high energy

        • Proactive, results oriented approach

        • High accountability

        • Ability to multitask

        • Positive attitude

        • High self confidence

        • Ability to clearly communicate (Speaking, Reading, Writing)

          Preferred Skills:


          • Microsoft Office experience (Word, Excel & Outlook)

          • Previous knowledge/experience with Automation, Controls, Electrical and Instrumentation would be a plus.

Keywords: AWC, Jacksonville , Inside Account Manager, Executive , Jacksonville, Florida

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